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Travelers

Account Director

Travelers

. Lead and optimise business partnerships and relationships with strategically significant Accounts .

Posted 11/5/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in the commercial insurance industry with a strong focus on business development, account management, and relationship building. Capable of developing and executing comprehensive account plans while leveraging market knowledge and negotiation skills to drive profitable partnerships.

Highest-signal resume keywords
Commercial Insurance Industry ExperienceBusiness Development SkillsAccount Planning and ManagementCommercial Negotiation StrategiesBroker Distribution Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account PlanningCommercial NegotiationMarket AnalysisData-Driven Decision MakingBusiness-to-Business SellingFinancial Services KnowledgeRelationship ManagementProspectingMarketing SkillsCompliance Knowledge
Soft Skills
Oral CommunicationWritten CommunicationPresentational SkillsCollaborationProblem-Solving
Certifications & Qualifications
Relevant LicencesProfessional Accreditation
Industry Keywords
Lloyd's MarketplaceUK MarketplaceFinancial ServicesTravelers PropositionsCommercial RelationshipsMarket DriversStrategic AccountsInfluencer ManagementJoint Marketing ActivitiesService Agreements

About the role

Key responsibilities & impact
  • Lead and optimise business partnerships and relationships with strategically significant Accounts
  • Manage commercial relationships with large, complex and strategically important Accounts
  • Build senior-level networks and relationships to influence business strategies and maintain commercial alignment
  • Develop, agree and implement comprehensive Account Plans to maximise business opportunities and share of wallet
  • Develop, negotiate and implement business arrangements, joint marketing activities and service agreements
  • Monitor Account performance and pipeline activities, investigating issues and taking timely corrective action
  • Lead management of relationships with assigned Accounts and ensure prompt resolution of issues
  • Coordinate Account-related activities within Travelers with Executive, Underwriting, Marketing and other teams
  • Maintain detailed knowledge and records of Accounts to support planning and relationship management
  • Manage complaints within own licence level
  • Contribute to business strategies, priorities and market propositions using knowledge of local markets, competitors and Accounts
  • Lead or contribute to identifying, prioritising and winning significant new Account relationships
  • Perform other duties as assigned

Requirements

What you’ll need
  • Extensive experience in the commercial insurance industry and in a business development role
  • Understanding of both Lloyd's and UK marketplace
  • In-depth knowledge of assigned Accounts, including organisation, strategy, internal networks and influencers
  • In-depth knowledge of local market, financial services, competitors, and Travelers propositions and products
  • Relevant licences or professional accreditation required to meet internal, local industry/regulatory codes
  • Good knowledge and experience with broker distribution
  • Leading compliance and agency knowledge
  • Skills in developing commercial relationships and sustainable long-term profitable partnerships
  • Ability to identify and manage key influencers, including executives, within major businesses
  • Ability to build and implement complex, multi-level Account Plans
  • Ability to build and execute commercial negotiating strategies and processes
  • Marketing and selling skills for retaining and generating new business
  • Ability to make timely commercial judgements based on accurate cost-benefit analysis
  • Ability to use data and information for planning and decision-making
  • Ability to identify commercial and market drivers and trends
  • Ability to collaborate across disciplines and functional boundaries
  • Ability to manage and prioritise activities
  • External business partnership and relationship management
  • Selling technical skills and product-related tools/techniques
  • Business and Account planning
  • Prospecting
  • Commercial business-to-business negotiation
  • Oral, written and presentational communication

Benefits

Comp & perks
  • Private Medical Insurance with single cover and option to add dependents at the employee’s expense
  • Pension Plan with core employer contribution and increased company contribution when the employee contributes
  • Minimum 25 days’ annual holiday, with the opportunity to purchase additional days up to 35 holidays per year
  • Wellness programme with tools, discounts and resources supporting wellness goals and caregiving needs
  • Mental health programme with access to free professional counselling services and other resources
  • Matching Gift and Volunteer Rewards programme
  • Hybrid work arrangement: three days a week in the office and two days at home for full-time employees
  • Equal opportunity employment