Travelers

Underwriter

• Gain first-hand experience, receive on-the-job training, and learn about the property and casualty insurance industry
• Gather and research pertinent information to evaluate the acceptability of business and institutional risk
• Develop analytical and marketing skills related to underwriting
• Complete challenging and meaningful project work
• Complete core assignments with a designated coach
• Leverage modern analytical and artificial intelligence (AI) tools/platforms while applying critical thinking to evaluate AI-assisted outputs
• Participate in the Enterprise Internship experience, including Executive Speaker Series, Networking events, and Rising Senior Intern Symposium
• Perform other duties as assigned

Bond & Specialty Underwriting Internship

• Complete challenging and meaningful project work
• Complete core assignments to develop knowledge of insurance underwriting, sales and marketing
• Work with a designated coach
• Leverage modern analytical and artificial intelligence (AI) tools/platforms
• Apply critical thinking to evaluate limitations related to the quality and accuracy of AI-assisted outputs
• Participate in the Enterprise Internship experience, including Executive Speaker Series, Networking events, and Rising Senior Intern Symposium
• Perform other duties as assigned

Bond & Specialty Insurance Underwriting Intern

• Complete core assignments and training modules focused on insurance and underwriting principles
• Participate in self-paced professional development courses in time management, presentation skills, and other key areas
• Complete challenging project work, independently or with other interns, and present findings to local leadership
• Conduct projects such as territorial risk assessments and business process analyses
• Learn to use modern analytical and artificial intelligence tools/platforms and evaluate AI-assisted output quality and accuracy
• Learn about Risk Control, Claims, and related corporate functions
• Engage in agency visits with Account Executives
• Participate in the Enterprise Internship experience, including Executive Speaker Series, Networking events, and Rising Senior Intern Symposium
• Perform other duties as assigned

Business Insurance Underwriting Intern

Appraiser

• Physically inspect and assess damaged vehicles at body shops or customer locations
• Perform estimate reviews and virtual inspections
• Collaborate with repair facilities to ensure claim accuracy, consistency, and quality
• Prepare repair estimates using industry-standard estimating software
• Determine parts, labor, and materials costs required to restore vehicles
• Evaluate and settle total-loss vehicles by determining actual cash value
• Conduct market research and comparable vehicle analysis
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Coordinate repairs, authorize supplements, and resolve coverage or repair-related issues
• Explain the appraisal process and provide customer service throughout the claim lifecycle
• Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
• Serve as a technical resource for auto claim staff and advise claim professionals on damages
• Perform other duties as assigned

Outside Auto Appraiser

Learning and Development

• Complete core assignments and training modules geared toward insurance and underwriting principles
• Participate in and complete self-paced professional development courses in time management, presentation skills, and other key areas
• Complete challenging and meaningful project work at the discretion of the manager
• Work independently or with other interns and present findings to local leadership
• Learn to leverage modern analytical and artificial intelligence (AI) tools/platforms and evaluate limitations related to quality and accuracy of AI-assisted outputs
• Learn about Risk Control, Claims, and related corporate functions
• Engage in agency visits with Account Executives
• Participate in the Enterprise Internship experience, including Executive Speaker Series, Networking events, and Rising Senior Intern Symposium
• Perform other duties as assigned

Business Insurance Underwriting Professional Development Program – Internship

AI Engineer

• Design and guide the technology vision enabling business transformation
• Create enterprise-wide AI solution architectures bridging current capabilities with future possibilities
• Design AI-enabled solutions using cloud-native technologies and modern integration patterns
• Establish scalable architectures for evolving business applications
• Define target states, technology roadmaps, and architectural frameworks
• Support architecture within a specific Corporate Architecture segment or domain
• Enable reusable AI patterns for adoption across multiple teams and products
• Contribute to target-state architecture and roadmaps focused on scalable AI adoption across corporate domains
• Support technology modernization initiatives
• Help minimize technical debt through continuous transformation
• Build foundational relationships and encourage buy-in
• Partner with the Enterprise AI Architect to align corporate-domain AI solutions with enterprise reference architectures, standards, and governance

Corporate Architect – AI Focused

General

• Investigate, evaluate, reserve, negotiate, and resolve assigned serious and complex Excess Casualty claims
• Handle assigned severe claims with potential exposure to the Travelers Excess policy
• Provide quality customer service, conduct coverage analysis, and communicate with insureds
• Investigate claims through contact with policyholders, claimants, witnesses, law enforcement, agents, medical providers, technical experts, and other stakeholders
• Complete outside investigations and interview witnesses as strategically appropriate
• Use evaluation documentation tools and diary management systems
• Evaluate liability and damages exposure and establish and maintain indemnity and expense reserves
• Implement alternate means of resolution and manage litigated claims
• Develop litigation plans with staff or panel counsel, including discovery and legal expenses
• Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings
• Update relevant parties on new facts, liability analysis, and settlement options
• Evaluate recovery potential and handle or direct recovery efforts
• Assist underwriting business partners with marketing and account contact efforts as needed
• Participate in roundtables and authority discussions and share technical expertise and creative resolution techniques
• Mentor and coach less experienced claim professionals
• Guide underwriting partners on loss reserves and potential future changes
• Apply advanced litigation management, select counsel, and direct claim and litigation strategy
• Track and control legal expenses
• Fulfill service commitments to accounts and respond to agents and brokers
• Represent the company as a technical resource and comply with professional guidelines and applicable state laws
• Research legal trends and communicate information to departments and divisions
• Participate in periodic file quality reviews and perform other assigned duties

Major Case Specialist, Enterprise Major Case

Claims Specialist

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision
• Investigate, develop, and evaluate action plans for claim resolution
• Assess coverage and determine claim compensability under Workers Compensation, including evaluating potential fraud
• Participate in telephonic and/or onsite file reviews
• Learn to determine coverage, compensability, and exposure based on policy terms and claim facts
• Gather information from policyholders, claimants, witnesses, and third-party providers
• Communicate claim status to business customers, injured employees, medical providers, and legal counsel
• Maintain accurate claim activity records in claim management systems
• Coordinate medical treatment with internal or external resources to support return to work when appropriate
• Demonstrate openness to continuous learning, particularly in AI and digital transformation
• Perform other duties as assigned

Workers' Compensation Claims Representative

Executive

• Conduct thorough investigations, analyses, evaluations, and dispositions of Bond and Specialty Insurance claims
• Handle and resolve advanced to highest-severity and complexity claims with minimal supervision
• Identify risks, liabilities, coverage issues, and negotiate settlements
• Review Bond/Insurance policies, agreements, contracts, and legal documents
• Assess claim exposures and develop claim resolution strategies
• Ensure compliance with BSI claims processes, procedures, and best practices
• Maintain documentation of claim activities, decisions, and communications
• Collaborate with outside counsel to manage litigation strategy
• Prepare management reports covering loss development, financial exposure, coverage issues, recoveries, and resolution strategies
• Identify recovery opportunities and coordinate recovery efforts
• Support stakeholders and customers throughout the claims process
• Mentor and train less experienced claims representatives
• Attend mediations, settlement conferences, claim conferences, field office visits, trials, and depositions
• Perform other duties as assigned

Claims Executive

• Physically inspect and assess damaged vehicles at body shops or customer locations
• Perform estimate reviews and virtual inspections
• Collaborate with repair facilities to ensure claim accuracy, consistency, and quality
• Prepare repair estimates using industry-standard estimating software
• Evaluate and settle total-loss vehicles by determining actual cash value through market research and comparable vehicle analysis
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Coordinate repairs, authorize supplements, and resolve coverage or repair-related issues
• Explain the appraisal process, answer questions, and keep vehicle owners informed
• Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
• Serve as a technical resource for auto claim staff and advise claim professionals on claim damages
• Perform other duties as assigned

General Counsel

• Analyze, investigate, and resolve BSI claims of varying severity with moderate supervision
• Prepare and present management reports covering loss development, financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies
• Retain, monitor, and actively manage outside counsel using litigation management plans and budgets
• Communicate significant claim exposures to underwriting
• Identify recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management
• Travel to and attend mediations, settlement conferences, claim conferences, field office visits, trials, and depositions
• Draft coverage opinions incorporating case law
• Negotiate settlements and resolutions and review releases and settlement agreements
• Support underwriting marketing efforts through broker and account visits, risk mitigation seminars, and customer-focused white papers and articles
• Monitor marketplace conditions, conduct research, and draft reference materials on law affecting underwriting and claim decisions
• Obtain and maintain required adjusters’ licenses
• Perform other duties as assigned

Claim Counsel – Design Professional

Manager

• Direct corporate real estate activities within an assigned portfolio
• Support business operations through delivery of real estate solutions at optimal cost
• Negotiate leases for establishment, renewal, termination, subleasing, expansion, downsizing, and relocation of corporate offices
• Manage facility operations, interior design, tenant construction, furniture installation, and move-in activities
• Determine office space requirements based on staffing projections and business plans
• Oversee brokers and conduct market research to identify suitable office locations
• Analyze financial, demographic, and suitability aspects of alternative sites
• Prepare presentation materials and present alternatives to management
• Prepare recommendation narratives and financial analyses for alternative sites
• Negotiate lease terms, document language, and related issues
• Coordinate broker, legal, and other resource personnel
• Support the Operational Response Team during crisis management events
• Oversee day-to-day facilities outsourced providers
• Support third-party facility and project management staff involved in design, construction, and moves
• Help manage leasing schedules and the budget process
• Identify opportunities to reduce unneeded space and manage the disposition process
• Collaborate with IT, Legal, Human Resources, Security, and other departments
• Assist leadership with reporting and other projects
• Conduct moderately complex financial and business analysis, including financial presentations
• Perform other duties as assigned

Regional Manager – Corporate Real Estate

Representative

• Handle Personal and Business Insurance Auto Bodily Injury claims from first notice of loss through resolution, settlement, and payment
• Interpret and apply laws and statutes for multiple state jurisdictions
• Deliver consistent service throughout the claim life cycle, including customer contact, process explanation, expectation setting, communication, follow-through, and commitment fulfillment
• Analyze coverage and apply policy conditions, provisions, exclusions, endorsements, benefits, eligibility, limits, deductibles, co-insurance, and priority of coverage
• Investigate claims to determine coverage, liability, damages, and contribution potential
• Obtain and review records, damages documentation, recorded statements, wage loss and essential services information
• Identify and coordinate resources such as Subrogation, Risk Control, nurse consultants, fire or fraud investigators, and other experts
• Refer severe cases to the next-level claim professional or Major Case Unit
• Establish and maintain claim and expense reserves; manage file inventory and diary activities
• Determine settlement amounts and negotiate settlements within authority limits
• Implement alternate resolution methods and prepare denial letters, Reservation of Rights, and other correspondence
• Handle unrepresented and attorney-represented claims
• Manage appropriately assigned litigated claims, develop litigation plans, control legal expenses, and attend legal proceedings as needed
• Perform other duties as assigned

Auto Liability Claim Representative

Associate

• Participate in structured training classes covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training
• Assess coverage to determine compensability
• Investigate claims by gathering information from policyholders, claimants, and witnesses
• Obtain additional evidence with relevant resources and assess claims for potential fraud
• Establish claim reserves, determine claim resolution amounts, and issue accurate payments
• Develop and execute action plans for effective claim resolution
• Communicate claim status to all parties, including business customers
• Maintain accurate claim activity records in claim management systems
• Demonstrate openness to continuous learning, particularly in AI and digital transformation
• Adapt to new workflows, technologies, system upgrades, and digital tool rollouts while maintaining productivity and service quality
• Perform other duties as assigned

Auto Liability Associate Claim Representative

Data Engineer

• Build and operationalize complex data solutions
• Correct problems, apply transformations, and recommend data cleansing and quality solutions
• Design data solutions
• Analyze data sources to determine value and recommend data for analytical processes
• Incorporate data governance, data security, and data quality competencies
• Collaborate across teams to support delivery and educate end users on data products and analytic environments
• Perform data and system analysis, assessment, and resolution for moderate-complexity defects and incidents
• Test data movement, transformation code, and data components
• Contribute to Business Insurance General Liability and CMP pricing decisions through trusted, production-grade data assets
• Contribute to modernization efforts and evolving pricing capabilities
• Perform other duties as assigned

Bond & Specialty Underwriting Internship

Bond & Specialty Insurance Underwriting Intern

Business Insurance Underwriting Intern

Outside Auto Appraiser

Business Insurance Underwriting Professional Development Program – Internship

Corporate Architect – AI Focused

Major Case Specialist, Enterprise Major Case

Workers' Compensation Claims Representative

Claims Executive

Outside Auto Appraiser

Claim Counsel – Design Professional

Regional Manager – Corporate Real Estate

Auto Liability Claim Representative

Auto Liability Associate Claim Representative

Data Engineer I, AWS, Python, SQL