Assistant Vice President – Digital Applications

Travelers

. Own end-to-end experience-enablement technical strategy across internal and external digital properties, Sales and Service, Call Center, Agency Lifecycle Management, and Marketing .

Posted 10/1/2026full-timeUnited StatesLead💰 $186,900 - $308,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced architecture experience with a focus on technology strategy, leadership, and transformation within the insurance industry. Capable of guiding large-scale initiatives, optimizing talent, and aligning technology with business objectives.

Highest-signal resume keywords

Advanced Architecture ExperienceTechnical Leadership ExperienceAgile Operational ModelInsurance Technology ExperienceTechnology Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Architecture ExperienceSoftware Engineering ExperienceTechnology Strategy ExecutionAI-Enabled Content ManagementConversational AI CapabilitiesData 360 StrategyTechnology Roadmap DevelopmentModern Technology ProficiencyArchitectural DirectionTechnology Proofs of Concept

Soft Skills

Influencing LeadershipMentoring and CoachingCollaborative Problem SolvingCommunication SkillsJudgment and Decision Making

Tools & Technologies

SalesforceGenesysUnilyOptimizelyDigital Applications Value Stream

Industry Keywords

Insurance IndustryBusiness Capability ModelsTechnology ModernizationContinuous TransformationEnterprise Standards

About the role

Key responsibilities & impact

Own end-to-end experience-enablement technical strategy across internal and external digital properties, Sales and Service, Call Center, Agency Lifecycle Management, and Marketing
Drive Data 360 and Agentforce strategy
Guide major business-unit Salesforce initiatives
Set direction for contact-center and conversational AI capabilities, including Genesys
Architect marketing and content-platform strategy, including AI-enabled content management across Unily and Optimizely
Lead agentic-engine optimization for the external-facing marketing presence
Lead a team of architects aligned to the Digital Applications Value Stream
Own architecture accountability for Agency Lifecycle Management
Oversee the Producer Lifecycle modernization effort
Set technical direction for Customer Intelligence & Activation strategic investment
Champion AI-first thinking and integration of architecture with emerging technology
Define target-state technology architecture and roadmaps
Ensure initiatives align with target state, enterprise standards, and business objectives
Analyze industry and technology trends and identify opportunities to capitalize on technology advances
Define and lead large technology proofs of concept
Champion continuous transformation and minimize technical debt
Provide thought leadership on modern architecture principles and technology modernization
Influence senior Technology and Business leadership on architecture priorities and direction
Partner with Technology leadership and engineering to align skills with technology direction
Optimize talent strategy and attract, develop, engage, and retain high-performing talent
Set goals, provide feedback, hold talent accountable, and address performance issues
Prepare and deliver communications explaining architectural direction and business-strategy alignment
Shape organizational relationships and inspire buy-in
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in computer science, a related STEM field, technology-related field, or equivalent education/work experience
10+ years of architecture experience
8 additional years of architecture/software engineering experience
3 years of technical leadership experience
Advanced-level architecture experience
Recent hands-on strong engineering experience with modern technologies
Successful creation and execution of complex, large-scale technology strategies and initiatives
Extensive executive leadership experience influencing enterprise-wide technology strategy and business decisions
Experience leading, mentoring, coaching, and developing technology architects and engineers
Extensive experience working in an agile operational model
Advanced experience supporting transformational change
Experience developing technology target states and roadmaps aligned to business goals
Insurance technology experience preferred
Advanced understanding of value creation and business capability models
Advanced knowledge of the insurance industry
Experience identifying and analyzing problems and opportunities, valuating information, understanding root causes, and exploring alternative solutions
Ability to work collaboratively to achieve mutually responsible results
Extensive experience exercising sound judgment and making decisions
Advanced verbal, written, and listening communication skills

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, free professional counseling, health coaching, and caregiving support
Matching Gift and Volunteer Rewards program