Assistant Vice President – Digital Applications

Travelers

. Own end-to-end experience-enablement technical strategy across internal and external digital properties, Sales and Service, Call Center, Agency Lifecycle Management, and Marketing .

Posted 11/11/2026full-timeUnited StatesLead💰 $191,500 - $316,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced architecture experience with a focus on developing technology strategies and roadmaps aligned to business goals. Proven ability to lead and mentor technology teams while driving transformational change and optimizing digital experiences.

Highest-signal resume keywords

Architecture ExperienceTechnical LeadershipAgile Operational ModelInsurance Industry KnowledgeTechnology Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ArchitectureSoftware EngineeringTechnology StrategyDigital Experience OptimizationData 360Conversational AIProofs of ConceptTechnology ModernizationProblem AnalysisValue Creation Models

Soft Skills

Communication SkillsMentoringTeam LeadershipInfluencingFeedback Provision

Tools & Technologies

SalesforceGenesysAI TechnologiesDigital ApplicationsAgency Lifecycle Management

Industry Keywords

Insurance TechnologyEnterprise StandardsBusiness Capability ModelsTechnology TrendsContinuous Transformation

About the role

Key responsibilities & impact

Own end-to-end experience-enablement technical strategy across internal and external digital properties, Sales and Service, Call Center, Agency Lifecycle Management, and Marketing
Drive Data 360 and Agentforce strategy
Guide major business-unit Salesforce initiatives
Set direction for contact-center and conversational AI capabilities, including Genesys
Architect marketing and agentic-engine optimization for external-facing marketing
Lead a team of architects aligned to the Digital Applications Value Stream
Own architecture accountability for Agency Lifecycle Management
Oversee the Producer Lifecycle modernization effort
Set technical direction for Customer Intelligence & Activation investment
Guide platform work with AI-first thinking
Champion integration of architecture and emerging technology
Ensure digital experiences remain modern, resilient, and differentiated
Define target-state technology architecture and roadmaps
Align initiatives with enterprise standards and business objectives
Analyze industry and technology trends and assess enterprise impact
Define and lead large technology proofs of concept
Champion continuous transformation and minimize technical debt
Provide thought leadership on modern architecture and technology modernization
Influence senior Technology and Business leadership on architecture priorities
Partner with Technology leadership and engineering on skills alignment
Optimize talent strategy and attract, develop, engage, and retain high-performing talent
Set goals, provide feedback, hold talent accountable, and address performance issues
Prepare and deliver communications on architectural direction and business alignment
Shape organizational relationships and inspire buy-in
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in computer science, a related STEM field, or equivalent education and/or work experience
10+ years of architecture experience
8 additional years of architecture/software engineering experience
3 years of technical leadership experience
Advanced-level architecture experience
Recent hands-on strong engineering experience with modern technologies
Successful creation and execution of complex, large-scale technology strategies and initiatives
Extensive executive leadership experience shaping enterprise-wide technology strategy and business decisions
Experience leading, managing, and mentoring technology architects and engineers
Extensive experience working in an agile operational model
Advanced experience supporting transformational change
Experience developing technology target states and roadmaps aligned to business goals
Advanced understanding of value creation and business capability models
Advanced knowledge of the insurance industry
Advanced experience identifying and analyzing problems and opportunities, evaluating information, and exploring alternative solutions
Advanced verbal, written, and listening communication skills
Insurance technology experience preferred

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program contributions toward 401(k) for employees making student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, free professional counseling, health coaching, and caregiving support
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards