Associate Auto Claim Representative

Travelers

. Participate in structured training classes covering insurance policies, claim processes, systems, and procedures .

Posted 9/23/2026full-timeAlpharetta • United StatesJuniorMid-Level💰 $45,400 - $74,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management, including assessing coverage, investigating claims, and establishing claim reserves. Strong communication and organizational skills are essential for effective customer service and managing multiple tasks.

Highest-signal resume keywords

Claims ManagementCustomer Service ExperienceInsurance LicenseMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AssessmentFraud InvestigationClaim ResolutionClaim Management SystemsAction Plan Development

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationSound JudgementConflict ResolutionOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Active Adjuster License

Industry Keywords

Insurance PoliciesClaim ProcessesClaim ReservesCustomer CommunicationContinuous Learning

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
Assess coverage to determine compensability
Investigate claims by gathering information from policyholders, claimants, and witnesses
Obtain additional evidence and assess claims for potential fraud
Establish claim reserves, determine claim resolution amounts, and issue accurate payments
Develop and execute action plans for claim resolution
Communicate claim status to all parties, including business customers
Maintain accurate claim activity records in claim management systems
Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED and one year of customer service experience
Bachelor’s Degree
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Demonstrated openness to continuous learning
Acquire and maintain relevant Insurance License(s) within three months of starting the job

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) matching dollar-for-dollar up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, mental health counseling, and health coaching
Matching Gift and Volunteer Rewards program