Associate Auto Damage Claim Representative

Travelers

. Participate in structured training classes covering insurance policies, claim processes, systems, and procedures .

Posted 10/26/2026full-timeUnited StatesJuniorMid-Level💰 $44,300 - $73,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management, including assessing coverage, investigating claims, and establishing claim reserves. Strong communication and customer service skills are essential for effectively interacting with policyholders and managing claim resolutions.

Highest-signal resume keywords

Claims ManagementCustomer Service ExperienceInsurance License AcquisitionMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage AssessmentClaim ResolutionFraud AssessmentClaim Reserve Establishment

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsConflict Resolution SkillsJudgment and Decision-Making

Tools & Technologies

Claim Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Active Adjuster License

Industry Keywords

Insurance PoliciesClaim ProcessesCustomer InteractionDigital Tool RolloutsAutomobile ClaimsProperty Damage Claims

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
Assess coverage to determine compensability
Investigate claims by gathering information from policyholders, claimants, and witnesses
Obtain additional evidence and assess claims for potential fraud
Establish claim reserves, determine claim resolution amounts, and issue accurate payments
Develop and execute action plans for claim resolution
Communicate claim status to all parties, including business customers
Maintain accurate claim activity records in claim management systems
Adapt to new workflows, technologies, system upgrades, and digital tool rollouts
Manage personal and business insurance damage claims involving automobiles, heavy equipment, mobile equipment, and property damage
Interact frequently with customers by telephone and written communications
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED and one year of customer service experience
Bachelor’s Degree
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Demonstrated openness to continuous learning
Acquire and maintain relevant Insurance License(s) within three months of starting the job

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program