Associate Claim Rep, Auto Damage

Travelers

. Participate in structured training classes covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training .

Posted 10/27/2026full-timeUnited StatesJuniorMid-Level💰 $44,300 - $73,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims assessment, investigation, and resolution while maintaining accurate records and effective communication with stakeholders. Committed to continuous learning and adapting to new technologies and workflows in the insurance domain.

Highest-signal resume keywords

Claims InvestigationClaims ManagementCustomer ServiceMicrosoft Office ProficiencyInsurance License Acquisition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AssessmentFraud InvestigationClaim Reserves EstablishmentAction Plan DevelopmentRecord Keeping

Soft Skills

Strong Communication SkillsAttention to DetailOrganizational SkillsConflict ResolutionSound Judgement

Tools & Technologies

Claims Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Adjuster LicenseInsurance License

Industry Keywords

Insurance PoliciesClaim ProcessesCompensabilityDigital TransformationCustomer Interaction

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training
Assess coverage to determine compensability
Investigate claims by gathering information from policyholders, claimants, and witnesses
Obtain additional evidence and assess claims for potential fraud
Establish claim reserves, determine claim resolution amounts, and issue accurate payments
Develop and execute action plans for effective claim resolution
Communicate claim status to all parties, including business customers
Maintain accurate claim activity records in claim management systems
Demonstrate openness to continuous learning, particularly in AI and digital transformation
Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts
Perform other duties as assigned
Complete a typical 9–12 month program to develop skills for independent claim handling and progression toward full claims handling responsibility

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED and one year of customer service experience
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Demonstrated openness to continuous learning
Acquire and maintain relevant Insurance License(s) within three months of starting the job

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Mental health program with free professional counseling services, health coaching, and other resources
Matching Gift and Volunteer Rewards program