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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims assessment and resolution, with strong communication skills to effectively manage claim statuses and customer interactions. Proficient in Microsoft Office and adaptable to claims management systems and technology implementations.
Highest-signal resume keywords
Claims AssessmentCustomer Service ExperienceMicrosoft Office ProficiencyInsurance License AcquisitionCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Management SystemsInsurance PoliciesClaim ProcessesData GatheringDecision Making
Soft Skills
Attention to DetailOrganizational SkillsConflict ResolutionJudgmentContinuous Learning
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookAI Tools
Certifications & Qualifications
Active Adjuster License
Industry Keywords
InsuranceClaims InvestigationCompensability AssessmentCustomer Interaction
About the role
Key responsibilities & impact- Participate in structured training covering insurance policies, claim processes, systems, and procedures
- Assess coverage to determine compensability
- Investigate claims by gathering information from policyholders and claimants
- Assess coverage and bring claims to resolution with accurate, timely payment
- Communicate claim status to all parties
- Maintain accurate claim activity records in claim management systems
- Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI tools
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- High School Diploma or GED and one year of customer service experience
- Previous internship or work experience in customer service or insurance
- Willingness to obtain an active adjuster license where required by state law
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Willingness to learn claims management systems
- Strong verbal and written communication skills
- Ability to exercise sound judgement and make effective decisions within established authority
- Exceptional customer service skills
- Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
- Basic conflict resolution skills
- Openness to continuous learning
- Ability to acquire and maintain relevant Insurance License(s) within three months of starting the job
Benefits
Comp & perks- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay
- Paying it Forward Savings Program for employees with student loan debt
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company holidays
- Wellness program with tools, discounts, resources, and caregiving support
- Free professional counseling services, health coaching, and mental health resources
- Matching Gift and Volunteer Rewards program