FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims assessment, investigation, and resolution while maintaining accurate records and effective communication with stakeholders. Proficient in adapting to new technologies and committed to continuous learning in the insurance domain.
Highest-signal resume keywords
Claims AssessmentCustomer Service ExperienceInsurance LicenseMicrosoft Office ProficiencyAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims ManagementFraud AssessmentClaim ResolutionAction Plan Development
Soft Skills
Verbal CommunicationWritten CommunicationJudgmentDecision-MakingConflict Resolution
Tools & Technologies
Claim Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Certifications & Qualifications
Active Adjuster License
Industry Keywords
Insurance PoliciesClaim ProcessesCustomer ServiceContinuous LearningDigital Transformation
About the role
Key responsibilities & impact- Participate in structured training covering insurance policies, claim processes, systems, and procedures
- Assess coverage to determine compensability
- Investigate claims by gathering information from policyholders, claimants, and witnesses
- Obtain additional evidence and assess claims for potential fraud
- Establish claim reserves, determine claim resolution amounts, and issue accurate payments
- Develop and execute action plans for claim resolution
- Communicate claim status to all parties, including business customers
- Maintain accurate claim activity records in claim management systems
- Adapt to new workflows, technologies, system upgrades, and digital tool rollouts
- Demonstrate continuous learning, particularly in AI and digital transformation
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- High School Diploma or GED and one year of customer service experience
- Previous internship or work experience in customer service or insurance
- Willingness to obtain an active adjuster license where required by state law
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Willingness to learn claims management
- Strong verbal and written communication skills
- Ability to exercise sound judgement and make effective decisions within established authority
- Exceptional customer service skills
- Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
- Basic conflict resolution skills
- Demonstrated openness to continuous learning
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
Benefits
Comp & perks- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program for employees with student loan debt
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, and caregiving support
- Free professional counseling services, health coaching, and mental health resources
- Matching Gift and Volunteer Rewards program