Associate Claim Representative, Auto Express

Travelers

. Participate in structured training classes covering insurance policies, claim processes, systems, and procedures .

Posted 11/10/2026full-timeCentennial • Colorado • United StatesJuniorMid-Level💰 $40,200 - $66,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in claims management processes, including assessing coverage, investigating losses, and maintaining accurate records. Strong communication and customer service skills are essential for effectively managing claims and interacting with policyholders.

Highest-signal resume keywords

Claims Management SystemsInsurance LicenseCustomer Service ExperienceMicrosoft Office ProficiencyVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AssessmentLoss InvestigationRecord KeepingConflict ResolutionDecision Making

Soft Skills

Attention To DetailOrganizational SkillsJudgementAdaptabilityContinuous Learning

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookAI Tools

Certifications & Qualifications

Adjuster LicenseInsurance License

Industry Keywords

Insurance PoliciesClaim ProcessesCustomer ServiceCompensabilityClaim Resolution

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
Complete virtual, classroom, and on-the-job training
Assess coverage to determine compensability
Investigate losses by gathering information from policyholders and claimants
Assess coverage and bring claims to resolution with accurate, timely payment
Communicate claim status to all parties
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI tools
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED and one year of customer service experience
Bachelor’s Degree
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management systems
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Openness to continuous learning

Benefits

Comp & perks

Health insurance coverage for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, free professional counseling services, and health coaching
Matching Gift and Volunteer Rewards program