Associate Claim Representative, Auto Express

Travelers

. Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training .

Posted 9/24/2026full-timeCentennial • Colorado • United StatesJuniorMid-Level💰 $43,200 - $71,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in claims management and customer service, with a focus on effective communication, attention to detail, and the ability to adapt to new technologies and processes. Holds relevant insurance licenses and possesses strong decision-making skills within established guidelines.

Highest-signal resume keywords

Claims ManagementCustomer ServiceInsurance LicenseMicrosoft Office ProficiencyEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage AssessmentClaims ResolutionRecord MaintenanceDecision MakingConflict ResolutionAttention to DetailOrganizational SkillsAdaptability to TechnologyLearning Claims Management Systems

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCustomer Service SkillsJudgmentOpenness to Learning

Tools & Technologies

Claims Management SystemsAI ToolsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGEDBachelor’s DegreeActive Adjuster License

Industry Keywords

Insurance PoliciesClaim ProcessesPersonal Insurance ClaimsAutomobile ClaimsProperty Damage Claims

About the role

Key responsibilities & impact

Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training
Assess coverage to determine compensability
Investigate claims by gathering information from policyholders and claimants to verify facts of loss
Bring claims to resolution with accurate and timely payments
Communicate claim status to all parties
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI tools, while maintaining productivity and service quality
Handle personal insurance claims involving automobiles and property damage
Progress toward independent claims handling and full claims responsibility after completing the typical 8–12 month program
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED and one year of customer service experience
Bachelor’s Degree
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management systems
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Openness to continuous learning

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program