Associate Claim Representative, Auto Express

Travelers

. Participate in structured training classes covering insurance policies, claim processes, systems, and procedures .

Posted 11/10/2026full-timeHartford • Connecticut • United StatesJuniorMid-Level💰 $40,200 - $66,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims assessment and resolution, with strong communication skills to effectively manage claim statuses and customer interactions. Proficient in claims management systems and Microsoft Office, with a commitment to continuous learning and obtaining necessary insurance licenses.

Highest-signal resume keywords

Claims AssessmentCustomer Service ExperienceInsurance License AcquisitionMicrosoft Office ProficiencyClaims Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage AssessmentFact VerificationClaims ResolutionRecord Maintenance

Soft Skills

Strong Communication SkillsAttention to DetailOrganizational SkillsConflict Resolution SkillsJudgment and Decision-Making

Tools & Technologies

Claims Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft OutlookAI Tools

Certifications & Qualifications

Bachelor's DegreeHigh School Diploma or GEDActive Adjuster License

Industry Keywords

Insurance PoliciesClaim ProcessesCompensabilityCustomer ServiceContinuous Learning

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
Complete virtual, classroom, and on-the-job training
Assess coverage to determine compensability
Investigate claims by gathering information from policyholders and claimants
Verify facts of loss
Assess coverage and bring claims to resolution with accurate, timely payment
Communicate claim status to all parties
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI tools
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED and one year of customer service experience
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management systems
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Openness to continuous learning

Benefits

Comp & perks

Health insurance coverage from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program