Associate Claim Representative, Auto Express

Travelers

. Participate in structured training classes covering insurance policies, claim processes, systems, and procedures .

Posted 10/7/2026full-timeOrlando • Florida • United StatesJuniorMid-Level💰 $43,200 - $71,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in claims management processes, including assessing coverage, investigating claims, and maintaining accurate records. Possesses strong communication skills and a commitment to exceptional customer service while adapting to new technologies and systems.

Highest-signal resume keywords

Claims Management SystemsInsurance LicenseCustomer Service ExperienceMicrosoft Office ProficiencyVerbal And Written Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationCoverage AssessmentFact VerificationDecision MakingAttention To Detail

Soft Skills

Customer Service SkillsOrganizational SkillsConflict Resolution SkillsTime ManagementWillingness To Learn

Tools & Technologies

AI ToolsDigital ToolsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Adjuster LicenseInsurance License

Industry Keywords

Insurance PoliciesClaim ProcessesCompensabilityClaim ManagementCustomer Service

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
Complete virtual, classroom, and on-the-job training
Assess coverage to determine compensability
Investigate claims by gathering information from policyholders and claimants
Verify facts of loss
Assess coverage and bring claims to resolution with accurate, timely payment
Communicate claim status to all parties
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI tools
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED and one year of customer service experience
Bachelor’s Degree
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management systems
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Openness to continuous learning

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program