Associate Claim Representative, Outside Property

Travelers

. Participate in structured virtual, classroom, and on-the-job training in insurance policies, claim processes, systems, and procedures .

Posted 11/5/2026full-timeRockville • Maryland • United StatesJuniorMid-Level💰 $53,800 - $88,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in claims management and property inspection, with strong communication and customer service skills. Capable of adapting to technology implementations and maintaining accurate records while exercising sound judgment in decision-making.

Highest-signal resume keywords

Claims ManagementProperty InspectionCustomer ServiceEffective CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage DeterminationDamage AssessmentEstimation SoftwareMicrosoft Office

Soft Skills

Organizational SkillsConflict ResolutionJudgmentAdaptabilityContinuous Learning

Tools & Technologies

Claims Management SystemsDigital ToolsComputer-Assisted Estimating

Certifications & Qualifications

Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

Insurance PoliciesFirst-Party Property ClaimsCustomer InteractionResidential and Commercial PropertiesMontgomery County, MD

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Participate in structured virtual, classroom, and on-the-job training in insurance policies, claim processes, systems, and procedures
Review, investigate, and document first-party property claims under direct supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
Determine and apply coverage for building damages according to policy terms
Establish accurate scopes of building and contents damage for written or computer-assisted estimates
Communicate professionally and promptly with customers, claimants, and internal stakeholders
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and digital tool rollouts
Inspect residential and commercial properties, including roofs, attics, crawl spaces, and confined areas
Travel across multiple locations, potentially including overnight stays
Progress toward independently handling claims and full claims-handling responsibility after successful completion of the typical 9–12 month program
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED and one year of customer service experience
Bachelor’s Degree
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Valid driver's license
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management and estimating software
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations
Openness to continuous learning, particularly in AI and digital transformation
Must reside in the assigned Montgomery County, MD territory; ideal locations include Rockville, Silver Spring, and Gaithersburg, MD
Ability to assess and inspect dwellings and structures, including roofs, attics, crawl spaces, and confined areas
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds
May require extensive travel, including overnight stays
Must acquire and maintain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of starting the job

Benefits

Comp & perks

Performance-based cash incentive awards
Company vehicle issued for the position
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling services, and health coaching
Matching Gift and Volunteer Rewards program