Associate Claim Representative – Outside Property

Travelers

. Participate in structured training covering insurance policies, claim processes, systems, and procedures .

Posted 9/15/2026full-timeSalisbury • Maryland • United StatesJuniorMid-Level💰 $52,600 - $86,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in investigating and documenting property claims, applying insurance policy coverage, and maintaining accurate records in claims management systems. Proficient in customer communication and adept at utilizing technology for claims management and estimating.

Highest-signal resume keywords

Claims InvestigationInsurance Policy Coverage ApplicationCustomer Service ExperienceMicrosoft Office ProficiencyInsurance License Acquisition

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementEstimating SoftwareDocument ReviewScope of Damage AssessmentProperty Inspection

Soft Skills

Strong Communication SkillsAttention to DetailOrganizational SkillsConflict Resolution SkillsJudgment and Decision-Making

Tools & Technologies

Claims Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Insurance LicenseUAS Remote Pilot Certification

Industry Keywords

First-Party Property ClaimsBuilding Damage AssessmentCustomer CommunicationDigital TransformationInsurance Procedures

About the role

Key responsibilities & impact

Participate in structured training covering insurance policies, claim processes, systems, and procedures
Review, investigate, and document first-party property claims under direct supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws
Determine and apply coverage for building damages according to policy terms
Establish accurate scopes of damage for building and contents losses
Prepare written estimates and/or computer-assisted estimates
Communicate timely and professionally with customers, claimants, and internal stakeholders
Maintain accurate claim activity records in claim management systems
Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts
Acquire and maintain relevant insurance licenses and/or UAS Remote Pilot Certification within three months of starting
Assess and inspect all areas of dwellings or structures, including roofs, attics, and crawl spaces
Travel extensively, including overnight stays, to support customers across multiple locations
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree listed as an ideal candidate qualification
High School Diploma or GED
One year of customer service experience
Valid driver's license
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management and estimating software
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Must reside in the assigned Salisbury, MD; Denton, MD; and Dover, DE service territory
Ability to assess and inspect roofs, attics, crawl spaces, and other confined areas
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds
May require extensive travel, including overnight stays
Willingness to acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, and resources
Mental health program with free professional counseling services, health coaching, and other resources
Matching Gift and Volunteer Rewards program
Company vehicle issued for the position
Comprehensive training, including virtual, classroom, and on-the-job training