Associate Outside Property Claim Representative

Travelers

. Participate in structured training classes covering insurance policies, claim processes, systems, and procedures .

Posted 11/4/2026full-timeWashington, D.C. • Washington • United StatesJuniorMid-Level💰 $53,800 - $88,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in investigating and documenting property claims, applying insurance policy coverage, and maintaining accurate records in claims management systems. Proficient in customer service, communication, and adapting to new technologies and digital tools.

Highest-signal resume keywords

Claims InvestigationInsurance Policy Coverage ApplicationCustomer Service SkillsMicrosoft Office ProficiencyAdjuster License Acquisition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementEstimating SoftwareDocument ReviewDamage AssessmentWritten Estimates

Soft Skills

Verbal CommunicationAttention to DetailOrganizational SkillsConflict ResolutionJudgment and Decision-Making

Tools & Technologies

Claims Management SystemsDigital ToolsComputer-Assisted Estimating

Certifications & Qualifications

Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

InsuranceProperty ClaimsCustomer ServiceDigital TransformationTravel Requirements

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
Review, investigate, and document first-party property claims under direct supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws
Determine and apply coverage for building damages under policy terms
Establish accurate scopes of damages for building and contents losses
Prepare written estimates and/or computer-assisted estimates
Communicate professionally and promptly with customers, claimants, and internal stakeholders
Maintain accurate claim activity records in claim management systems
Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts
Inspect all areas of dwellings or structures, including roofs, attics, and crawl spaces
Travel to support customers across multiple locations, including overnight travel when required
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED and one year of customer service experience
Bachelor's Degree
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Valid driver's license
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management and estimating software
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job
Ability to assess and inspect roofs, attics, crawl spaces, and other confined areas
Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds
May require extensive travel, including overnight stays
Must be willing to continuously learn and adapt to new technologies, system upgrades, and digital tools

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program