Auto Appraiser

Travelers

. Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses through virtual or on-site inspections .

Posted 9/29/2026full-timeRemote • Massachusetts • United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in auto physical damage appraisal, including proficiency in claims management and estimating software, while effectively communicating with stakeholders and managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Auto Physical Damage AppraisalClaims Management SoftwareActive Adjuster LicenseMicrosoft Office ProficiencyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle Damage AssessmentRepair EstimatingMarket ResearchValuation ToolsNegotiation SkillsConflict ResolutionInsurance PrinciplesState Insurance Regulations

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAttention to DetailOrganizational SkillsStress Management

Tools & Technologies

Estimating SoftwareEnterprise Technology Systems

Certifications & Qualifications

Bachelor's DegreeValid Driver's License

Industry Keywords

Auto InsuranceClaim Handling RequirementsPre-existing Damage IdentificationFraud Indicators

About the role

Key responsibilities & impact

Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses through virtual or on-site inspections
Review estimates and conduct virtual inspections with repair facilities
Prepare repair estimates using industry-standard estimating software
Determine actual cash value and settle vehicle total losses using market research, comparable vehicle analysis, and valuation tools
Negotiate repair costs and settlements with body shops, customers, and third-party claimants
Identify and document pre-existing damage, prior repairs, and potential fraud indicators
Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve issues
Explain the appraisal process, answer questions, and keep vehicle owners informed
Adapt to technology implementations, system upgrades, and AI-focused digital tool rollouts
Serve as a technical resource for auto claim staff and advise claim professionals on claim damages
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Active adjuster license, where applicable
Two years of auto physical damage appraisal experience
Proficiency in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Sound judgment and effective decision-making ability
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize in a fast-paced environment
Demonstrated conflict resolution skills
Ability to manage stress and maintain composure and professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
High School Diploma or GED required
One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Valid driver's license

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program