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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in auto physical damage appraisal, claims management, and estimating software, while providing exceptional customer service and effective communication throughout the claims process.
Highest-signal resume keywords
Auto Physical Damage AppraisalClaims Management SoftwareEstimating Software ProficiencyActive Adjuster LicenseCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vehicle Damage InspectionRepair Estimate PreparationTotal-Loss Vehicle EvaluationNegotiation SkillsMarket ResearchParts and Labor EstimationFraud DetectionInsurance PrinciplesConflict ResolutionDecision Making
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationAttention to DetailOrganizational SkillsStress Management
Tools & Technologies
Microsoft OfficeEnterprise Technology SystemsEstimating SoftwareVirtual Inspection Tools
Certifications & Qualifications
High School Diploma or GEDValid Driver's LicenseBachelor's DegreeActive Adjuster License
Industry Keywords
Insurance RegulationsClaim Handling RequirementsVehicle RestorationRepair Facility CollaborationCustomer Claim Lifecycle
About the role
Key responsibilities & impact- Inspect and assess vehicle damage from accidents, weather events, and other covered losses through virtual or on-site inspections
- Perform estimate reviews and collaborate with repair facilities to ensure accuracy, consistency, and quality
- Prepare repair estimates using industry-standard estimating software
- Determine parts, labor, and materials required to restore vehicles to pre-loss condition
- Evaluate and settle total-loss vehicles by determining actual cash value through market research and comparable vehicle analysis
- Negotiate repair costs and settlements with body shops, customers, and third-party claimants
- Identify and document pre-existing damage, prior repairs, and potential fraud indicators
- Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve coverage or repair issues
- Explain the appraisal process, answer customer questions, and keep vehicle owners informed throughout the claim lifecycle
- Adapt to new technology implementations, system upgrades, and AI-related digital tool rollouts
- Serve as a technical resource for auto claim staff and provide advice and direction to claim professionals
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED required
- One year of auto physical damage appraisal or comparable claim related experience, or successful completion of required Travelers Claim Representative training program
- Valid driver's license
- Active adjuster license, where applicable
- Bachelor's Degree
- Two years of auto physical damage appraisal experience
- Proficient in claims management and estimating software
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Strong verbal and written communication skills
- Ability to exercise sound judgment and make effective decisions
- Exceptional customer service skills
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Demonstrated conflict resolution skills
- Ability to manage stress and maintain professionalism under pressure
- Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
- Ability to quickly learn from experience and apply it to new situations
- Must have a valid driver's license
Benefits
Comp & perks- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay
- Paying it Forward Savings Program for employees with student loan debt
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, and caregiving support
- Free professional counseling services
- Health coaching and mental health resources
- Matching Gift and Volunteer Rewards program