Auto Appraiser

Travelers

. Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses .

Posted 9/17/2026full-timeRemote • Massachusetts • United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto physical damage appraisal, including vehicle inspections, repair estimates, and claims management. Proficient in utilizing estimating software and advanced technology systems while maintaining strong communication and customer service skills.

Highest-signal resume keywords

Auto Physical Damage AppraisalClaims ManagementEstimating Software ProficiencyActive Adjuster LicenseCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle Damage AssessmentRepair Estimate PreparationMarket Research for Total Loss EvaluationNegotiation of Repair CostsDocumentation of Pre-existing DamageConflict ResolutionInsurance Principles UnderstandingDigital Tool AdaptationTechnical Resource for ClaimsMulti-tasking and Prioritization

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAttention to DetailOrganizational SkillsStress Management

Tools & Technologies

Estimating SoftwareMicrosoft OfficeEnterprise Technology SystemsAI-related Tools

Certifications & Qualifications

Active Adjuster LicenseBachelor's DegreeHigh School Diploma or GED

Industry Keywords

Insurance RegulationsClaim Handling RequirementsVehicle AppraisalBody Shop CollaborationThird-party Claimants

About the role

Key responsibilities & impact

Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses
Conduct virtual or on-site inspections at body shops or customer locations
Perform estimate review work and collaborate with repair facilities
Prepare repair estimates using industry-standard estimating software
Evaluate and settle vehicle total losses by determining actual cash value through market research and comparable vehicle analysis
Negotiate repair costs and settlements with body shops, customers, and third-party claimants
Identify and document pre-existing damage, prior repairs, and potential fraud indicators
Collaborate with claim representatives, body shops, and vendors to coordinate repairs and authorize supplements
Resolve coverage or repair-related issues
Explain the appraisal process, answer questions, and keep vehicle owners informed throughout the claim lifecycle
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools
Serve as a technical resource for auto claim staff and advise claim professionals on claim damages
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Active adjuster license, where applicable
Two years of auto physical damage appraisal experience
Proficient in claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Demonstrated conflict resolution skills
Ability to manage stress and maintain composure and professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
Ability to quickly learn from experience and apply it to new situations
High School Diploma or GED required
One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Valid driver's license

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with employer 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, and resources
Caregiving support resources
Mental health program with free professional counseling services and health coaching
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards eligibility
Remote work from primary residence, mobile work, and/or nearest Travelers office