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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing auto physical damage claims, including evaluation of policy terms, negotiation of settlements, and effective communication with customers and stakeholders. Proficient in claims management systems and possesses a solid understanding of insurance principles and regulations.
Highest-signal resume keywords
Auto Claim Handling ExperienceActive Adjuster LicenseClaims Management Systems ProficiencyMicrosoft Office Advanced SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Auto Physical Damage Claims ManagementTotal Loss EvaluationsSettlement NegotiationPolicy EvaluationClaims Documentation
Soft Skills
Strong Verbal CommunicationAttention to DetailOrganizational SkillsConflict ResolutionStress Management
Tools & Technologies
Claims Management SystemsMicrosoft OfficeEnterprise Technology Systems
Certifications & Qualifications
High School Diploma or GEDInsurance License
Industry Keywords
Insurance PrinciplesState Insurance RegulationsClaim Handling Requirements
About the role
Key responsibilities & impact- Support customers and third-party claimants through the vehicle damage claims process
- Manage auto physical damage claims from first notice of loss through resolution and settlement
- Handle low to moderate complexity claims, including total loss evaluations and vehicle repair oversight
- Evaluate policy terms, conditions, exclusions, coverage, liability, and damage
- Negotiate equitable settlements within authority
- Coordinate with appraisal teams and repair facilities
- Conduct investigations and gather relevant facts
- Document findings and maintain accurate claim activity records in claim management systems
- Determine settlement amounts based on appraisal estimates
- Write denial letters, Reservation of Rights, and other correspondence when appropriate
- Communicate professionally with customers, representatives, and internal stakeholders
- Adapt to technology implementations, system upgrades, and AI-focused digital tool rollouts
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED required
- One year auto claim handling experience or comparable claim experience, or successful completion of Travelers Auto Claim Representative training program
- Bachelor’s Degree
- Two years of auto claim handling experience
- Active adjuster license, where applicable
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
- Proficient in claims management systems
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Strong verbal and written communication skills
- Ability to exercise sound judgment and make effective decisions
- Exceptional customer service skills
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Demonstrated conflict resolution skills
- Ability to manage stress and maintain professionalism under pressure
- Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
- Ability to quickly learn from experience and apply it to new situations
Benefits
Comp & perks- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay
- Paying it Forward Savings Program for employees with student loan debt
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, and resources
- Free professional counseling services, health coaching, and mental health resources
- Caregiving resources
- Matching Gift and Volunteer Rewards program