Auto Damage Claim Representative

Travelers

. Manage auto physical damage claims from first notice of loss through resolution and settlement .

Posted 9/24/2026full-timeDiamond Bar • California • United StatesJunior💰 $55,200 - $91,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing auto physical damage claims, including evaluating policy terms, negotiating settlements, and maintaining accurate claim records. Proficient in claims management systems and possesses strong communication and organizational skills.

Highest-signal resume keywords

Auto Claim Handling ExperienceActive Adjuster LicenseClaims Management Systems ProficiencyMicrosoft Office Advanced SkillsInsurance Principles Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementTotal Loss EvaluationsSettlement NegotiationPolicy EvaluationDocumentation and Record Keeping

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAttention to DetailConflict ResolutionStress Management

Tools & Technologies

Claims Management SystemsMicrosoft OfficeEnterprise Technology Systems

Certifications & Qualifications

Bachelor's DegreeHigh School Diploma or GEDInsurance License

Industry Keywords

Auto Physical Damage ClaimsInsurance RegulationsClaim Handling Requirements

About the role

Key responsibilities & impact

Manage auto physical damage claims from first notice of loss through resolution and settlement
Handle low to moderate complexity cases, including total loss evaluations and vehicle repair oversight
Evaluate policy terms, conditions, exclusions, coverage, liability, and damage
Negotiate equitable settlements within authority
Coordinate with appraisal teams and repair facilities
Investigate claims, gather facts, document findings, and maintain accurate claim records
Determine settlement amounts and communicate settlements to insureds and claimants
Write denial letters, Reservation of Rights, and other claim correspondence as appropriate
Provide timely and professional communication to customers, representatives, and internal stakeholders
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree
High School Diploma or GED required
Two years of auto claim handling experience
One year auto claim handling experience or comparable claim experience, or successful completion of Travelers Auto Claim Representative training program
Active adjuster license, where applicable
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Proficient in claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements
Strong verbal and written communication skills
Strong attention to detail and organizational skills
Demonstrated conflict resolution skills
Ability to manage stress and difficult situations while maintaining professionalism
Ability to exercise sound judgment and make effective decisions

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program