Auto Liability Associate Claim Representative

Travelers

. Participate in structured training classes covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training .

Posted 10/1/2026full-timeUnited StatesJuniorMid-Level💰 $45,400 - $74,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims management, including assessing coverage, investigating claims, and establishing claim reserves. Proficient in customer service and communication, with a strong focus on continuous learning and adaptability to new technologies.

Highest-signal resume keywords

Claims ManagementCustomer ServiceInsurance LicenseMicrosoft Office ProficiencyEffective Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationCoverage AssessmentClaim ResolutionFraud AssessmentClaim Activity Record Maintenance

Soft Skills

Attention to DetailOrganizational SkillsConflict ResolutionJudgment and Decision-MakingAdaptability

Tools & Technologies

Claim Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Insurance PoliciesClaim ProcessesDigital TransformationCustomer CommunicationContinuous Learning

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training
Assess coverage to determine compensability
Investigate claims by gathering information from policyholders, claimants, and witnesses
Obtain additional evidence with relevant resources and assess claims for potential fraud
Establish claim reserves, determine claim resolution amounts, and issue accurate payments
Develop and execute action plans for effective claim resolution
Communicate claim status to all parties, including business customers
Maintain accurate claim activity records in claim management systems
Demonstrate openness to continuous learning, particularly in AI and digital transformation
Adapt to new workflows, technologies, system upgrades, and digital tool rollouts while maintaining productivity and service quality
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Previous internship or work experience in customer service or insurance
High School Diploma or GED and one year of customer service experience
Willingness to obtain an active adjuster license where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Demonstrated openness to continuous learning
Ability to adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, health coaching, caregiving resources, and free professional counseling services
Matching Gift and Volunteer Rewards program