Auto Liability Claim Representative

. Manage, evaluate, and process claims in a timely and accurate manner .

Posted 9/25/2026full-timeUnited StatesMid-LevelSenior💰 $67,000 - $110,600 per yearWebsite

Key responsibilities & impact

Manage, evaluate, and process claims in a timely and accurate manner
Provide quality handling of Auto claims, including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution
Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates
Determine claim eligibility, coverage, liability, and settlement amounts
Ensure accurate and complete documentation of claim files and transactions
Identify and escalate potential fraud or complex claims for further investigation
Coordinate with investigators, legal, customer service, and other internal teams as needed

What you’ll need

Bachelor’s Degree
Three years of experience in insurance claims, preferably Auto claims
Experience with claims management and software systems
Strong understanding of insurance principles and terminology, with ability to understand and articulate policies
Strong analytical and problem-solving skills
Proven ability to handle complex claims and negotiate settlements
Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants
One-year bodily injury liability claim handling experience or comparable liability claim handling experience, or successful completion of Travelers Claim Representative training program is required

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
Travelers matches 401(k) contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program contributions toward a 401(k) account for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts and resources for wellness goals and caregiving needs
Free professional counseling services, health coaching and other mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards