Auto Liability Claim Representative

Travelers

. Handle Personal and Business Insurance Auto Bodily Injury claims from first notice of loss through resolution, settlement, and payment .

Posted 10/1/2026full-timeUnited StatesJunior💰 $67,000 - $110,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling Personal and Business Insurance Auto Bodily Injury claims, including coverage analysis, negotiation, and litigation management. Possesses strong analytical, organizational, and communication skills to effectively manage the claim life cycle and ensure customer satisfaction.

Highest-signal resume keywords

Bodily Injury Liability Claim HandlingClaims InvestigationNegotiation SkillsInsurance Contract KnowledgeAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingCoverage AnalysisSettlement TechniquesLitigation ManagementMedical KnowledgeAttention to DetailDecision MakingValue DeterminationPolicy ConditionsProvisions and Exclusions

Soft Skills

Customer Centric ResponseOrganizational SkillsIndependent WorkCommunication SkillsOwnership Attitude

Tools & Technologies

WindowsExcelWord

Certifications & Qualifications

Insurance License

Industry Keywords

Claims LifecycleSubrogationRisk ControlFraud InvestigationLegal ProceedingsExpense ReservesDiary ActivitiesDenial LettersReservation of RightsBodily Injury Claims

About the role

Key responsibilities & impact

Handle Personal and Business Insurance Auto Bodily Injury claims from first notice of loss through resolution, settlement, and payment
Interpret and apply laws and statutes for multiple state jurisdictions
Deliver consistent service throughout the claim life cycle, including customer contact, process explanation, expectation setting, communication, follow-through, and commitment fulfillment
Analyze coverage and apply policy conditions, provisions, exclusions, endorsements, benefits, eligibility, limits, deductibles, co-insurance, and priority of coverage
Investigate claims to determine coverage, liability, damages, and contribution potential
Obtain and review records, damages documentation, recorded statements, wage loss and essential services information
Identify and coordinate resources such as Subrogation, Risk Control, nurse consultants, fire or fraud investigators, and other experts
Refer severe cases to the next-level claim professional or Major Case Unit
Establish and maintain claim and expense reserves; manage file inventory and diary activities
Determine settlement amounts and negotiate settlements within authority limits
Implement alternate resolution methods and prepare denial letters, Reservation of Rights, and other correspondence
Handle unrepresented and attorney-represented claims
Manage appropriately assigned litigated claims, develop litigation plans, control legal expenses, and attend legal proceedings as needed
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree
One-year bodily injury liability claim handling experience or comparable liability claim handling experience, or successful completion of Travelers Claim Representative training program
2 years bodily injury liability claim handling experience as the ideal candidate qualification
General knowledge and skill in claims handling and litigation
Basic working level knowledge and skill in various business line products
Demonstrated ownership attitude and customer centric response to assigned tasks
Good organizational skills with ability to prioritize and work independently
Attention to detail and accuracy
Intermediate keyboard skills and Windows proficiency, including Excel and Word
Intermediate verbal and written communication skills
Intermediate analytical thinking, judgment/decision making, negotiation, insurance contract knowledge, principles of investigation, value determination, settlement techniques, and medical knowledge
Insurance license(s) may be required and generally must be obtained within three months of starting the job, with ongoing continuing education credits as mandated

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, health coaching, caregiving support, and free professional counseling services
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards