Auto Liability Claim Representative

Travelers

. Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution .

Posted 10/12/2026full-timeUnited StatesJunior💰 $67,000 - $110,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing injury and property damage claims, including negotiation, conflict resolution, and compliance with insurance regulations. Proficient in claims management systems and possesses strong analytical and communication skills to effectively handle customer interactions and case resolutions.

Highest-signal resume keywords

Bodily Injury Claim ExperienceActive Adjuster LicenseClaims Management SystemsNegotiation SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementLiability AssessmentCoverage EvaluationPolicy Language ComprehensionDamage AssessmentReserve EstablishmentLitigation HandlingInsurance PrinciplesFair Claims PracticesConflict Resolution

Soft Skills

Customer ServiceAttention to DetailOrganizational SkillsStress ManagementEffective Decision-Making

Tools & Technologies

Claims Management SystemsEnterprise Technology SystemsDigital ToolsAI-Related Tools

Certifications & Qualifications

Insurance LicenseAdjuster License

Industry Keywords

Insurance LiabilityClaim Handling RequirementsState Insurance RegulationsBodily Injury LiabilityProperty Damage Liability

About the role

Key responsibilities & impact

Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution
Handle low to moderately complex personal and/or business insurance liability claims
Gather and investigate information to determine coverage, evaluate liability exposure, assess damages, and establish reserves
Communicate professionally with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties
Negotiate claim settlements and issue timely, accurate payments within authority
Handle low-complexity litigation
Maintain accurate claim activity records in claim management systems
Adapt to new technology implementations, system upgrades, and AI-related digital tool rollouts
Provide training and coaching to less experienced claim professionals
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED
Two years of bodily injury claim experience
One year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Active adjuster license, where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong understanding of insurance principles, terminology, state insurance regulations, claim handling requirements, and fair claims practices
Ability to comprehend and analyze policy language
Proven conflict resolution and negotiation skills
Excellent verbal and written communication skills
Ability to analyze situations, exercise sound judgment, and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage a high-volume workload and prioritize effectively
Ability to manage stress and maintain composure and professionalism under pressure

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards