Auto Liability Claim Representative – Inside Auto

Travelers

. Manage an active caseload of low to moderately complex injury and/or property damage claims from first notice of loss through resolution .

Posted 11/4/2026full-timeBuffalo • New York • United StatesJunior💰 $68,700 - $113,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing injury and property damage claims, including investigation, negotiation, and resolution. Proficient in claims management systems and possesses strong communication and analytical skills to ensure effective decision-making and customer service.

Highest-signal resume keywords

Bodily Injury Claim ExperienceClaims Management SystemsActive Adjuster LicenseMicrosoft Office Advanced SkillsInsurance Principles Understanding

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationLiability EvaluationClaim Settlement NegotiationPolicy Language ComprehensionRecord Keeping

Soft Skills

Excellent Communication SkillsAttention to DetailConflict Resolution SkillsStress ManagementOrganizational Skills

Tools & Technologies

Claims Management SystemsMicrosoft OfficeAI ToolsEnterprise Technology Systems

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Insurance RegulationsClaim Handling RequirementsFair Claims PracticesBodily Injury LiabilityProperty Damage Liability

About the role

Key responsibilities & impact

Manage an active caseload of low to moderately complex injury and/or property damage claims from first notice of loss through resolution
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish reserves
Communicate professionally with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties
Negotiate claim settlements and issue timely, accurate payments within authority
Handle low-complexity litigation
Maintain accurate claim activity records in claim management systems
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly AI tools
Provide training and coaching to less experienced claim professionals
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED
Two years of bodily injury claim experience
One year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Active adjuster license, where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong understanding of insurance principles and terminology
Working knowledge of state insurance regulations, claim handling requirements, and fair claims practices
Ability to comprehend and analyze policy language
Excellent verbal and written communication skills
Ability to analyze situations, exercise sound judgment, and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Conflict resolution and negotiation skills
Ability to manage stress and maintain composure under pressure
Ability to quickly learn from experience and apply it to new situations

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Mental health program with free professional counseling, health coaching, and other resources
Matching Gift and Volunteer Rewards program