Auto Liability Technical Specialist

Travelers

. Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution .

Posted 11/3/2026full-timeBuffalo • New York • United StatesJuniorMid-Level💰 $83,500 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex injury and property damage claims, including litigation support and negotiation. Proficient in claims management systems and possesses strong analytical, communication, and customer service skills.

Highest-signal resume keywords

Bodily Injury Claim ExperienceLitigation Claim ExperienceActive Adjuster LicenseClaims Management SystemsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementCoverage EvaluationLiability AssessmentDamage AssessmentPolicy InterpretationInsurance PrinciplesState Insurance RegulationsFair Claims PracticesContractual IndemnityReserves Establishment

Soft Skills

Verbal CommunicationWritten CommunicationCustomer ServiceConflict ResolutionStress Management

Tools & Technologies

Microsoft OfficeEnterprise Technology SystemsClaim Management Systems

Certifications & Qualifications

Bachelor's DegreeInsurance License

Industry Keywords

Insurance Liability ClaimsPersonal InsuranceBusiness InsuranceClaim SettlementsLitigation Management

About the role

Key responsibilities & impact

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution
Handle high-complexity personal and/or business insurance liability claims, including coverage disputes and contractual indemnity issues
Gather and investigate information to determine coverage, evaluate liability exposure, assess damages, and establish reserves
Communicate professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
Coordinate internal and external resources for claim investigations and evaluations
Negotiate claim settlements and issue timely, accurate payments within authority
Coordinate with Counsel to support litigation management strategies
Maintain accurate claim activity records in claim management systems
Identify improvements to current best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Provide guidance and mentorship to Claim Reps and Associate Claim Reps
Travel, including overnight stays, to mediations, trials, and arbitrations as required
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Three years of bodily injury claim experience
Two years of litigation claim experience
Active adjuster license, where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
Exceptional customer service skills and ability to manage difficult conversations with empathy and professionalism
Strong attention to detail and organizational skills
Proven conflict resolution and negotiation skills
Ability to manage stress and maintain composure and professionalism under pressure
Thorough understanding of insurance principles, terminology, state insurance regulations, fair claims practices, and legal requirements
Ability to interpret and apply complex policy language, endorsements, and exclusions
High School Diploma or GED
Two years of bodily injury liability, property damage liability, or comparable claim-related experience

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program