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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims management, including assessing coverage, investigating claims, and establishing claim reserves. Proficient in communication and customer service, with a strong attention to detail and organizational skills.
Highest-signal resume keywords
Claims ManagementInsurance LicenseMicrosoft Office ProficiencyCustomer Service SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationCoverage AssessmentClaim ResolutionClaim Management SystemsFraud Assessment
Soft Skills
Verbal CommunicationWritten CommunicationJudgmentConflict ResolutionOrganizational Skills
Certifications & Qualifications
Adjuster LicenseInsurance License
Industry Keywords
Insurance PoliciesClaim ProcessesCustomer ServiceDigital ToolsWorkflow Adaptation
About the role
Key responsibilities & impact- Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
- Assess coverage to determine compensability
- Investigate claims by gathering information from policyholders, claimants, and witnesses
- Partner with resources to obtain evidence and assess claims for potential fraud
- Establish claim reserves, determine claim resolution amounts, and issue accurate payments
- Develop and execute action plans for claim resolution
- Communicate claim status to all parties, including business customers
- Maintain accurate claim activity records in claim management systems
- Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts
- Manage personal and business insurance damage claims involving automobiles, heavy equipment, mobile equipment, and property damage
- Acquire and maintain relevant insurance licenses
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- High School Diploma or GED and one year of customer service experience
- Previous internship or work experience in customer service or insurance
- Willingness to obtain an active adjuster license where required by state law
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Willingness to learn claims management
- Strong verbal and written communication skills
- Ability to exercise sound judgement and make effective decisions within established authority
- Exceptional customer service skills
- Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
- Basic conflict resolution skills
- Demonstrated openness to continuous learning
Benefits
Comp & perks- Health insurance from the first day of employment for employees and eligible family members
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program for employees with student loan debt
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, and caregiving support
- Free professional counseling services, health coaching, and mental health resources
- Matching Gift and Volunteer Rewards program
- Hybrid work arrangement