Auto Physical Damage Claim Representative

Travelers

. Manage auto physical damage claims from first notice of loss through resolution and settlement .

Posted 9/24/2026full-timeUnited StatesJunior💰 $55,200 - $91,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing auto physical damage claims, including evaluating policy terms, negotiating settlements, and maintaining accurate claim records. Proficient in claims management systems and possesses strong communication and customer service skills.

Highest-signal resume keywords

Auto Claim Handling ExperienceActive Adjuster LicenseClaims Management Systems ProficiencyMicrosoft Office Advanced SkillsInsurance Principles Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto Physical Damage Claims ManagementTotal Loss EvaluationsDamage Assessment CoordinationSettlement NegotiationClaim DocumentationAppraisal Estimate EvaluationInsurance License AcquisitionConflict ResolutionDecision-MakingAttention to Detail

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationExceptional Customer ServiceOrganizational SkillsStress Management

Tools & Technologies

Claims Management SystemsEnterprise Technology SystemsDigital ToolsAI-Related Tools

Certifications & Qualifications

Bachelor’s DegreeHigh School Diploma or GEDInsurance License

Industry Keywords

Insurance RegulationsClaim Handling RequirementsPolicy Terms and ConditionsLiability AssessmentDamage Evaluation

About the role

Key responsibilities & impact

Manage auto physical damage claims from first notice of loss through resolution and settlement
Handle low to moderate complexity cases, including total loss evaluations and vehicle repair oversight
Evaluate policy terms, conditions, and exclusions to determine coverage, liability, and damage
Negotiate equitable settlements within authority
Coordinate with appraisal teams and repair facilities to obtain information and ensure accurate damage assessments
Conduct investigations, document findings, and maintain accurate claim records in claim management systems
Determine settlement amounts based on appraisal estimates
Convey claim settlements to insureds and claimants
Write denial letters, Reservation of Rights, and other correspondence as appropriate
Provide timely and professional communication to customers, representatives, and internal stakeholders
Adapt to new technology implementations, system upgrades, and AI-related digital tool rollouts

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED required
Two years of auto claim handling experience
One year auto claim handling experience or comparable claim experience, or successful completion of Travelers Auto Claim Representative training program
Active adjuster license, where applicable
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Proficient in claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements
Strong verbal and written communication skills
Sound judgment and effective decision-making ability
Exceptional customer service skills
Strong attention to detail and organizational skills
Demonstrated conflict resolution skills
Ability to manage stress and difficult situations professionally

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program