Auto Physical Damage Claim Representative

Travelers

. Manage auto physical damage claims from first notice of loss through resolution and settlement .

Posted 9/29/2026full-timeDowners Grove • Illinois • United StatesJunior💰 $55,200 - $91,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing auto physical damage claims, including evaluating policy terms, negotiating settlements, and maintaining accurate claim records. Proficient in claims management systems and possesses strong communication and customer service skills.

Highest-signal resume keywords

Auto Claim Handling ExperienceActive Adjuster LicenseClaims Management Systems ProficiencyMicrosoft Office Advanced SkillsInsurance Principles Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementTotal Loss EvaluationsDamage AssessmentSettlement NegotiationPolicy EvaluationDocumentationAppraisal EstimatesInsurance RegulationsConflict ResolutionDecision Making

Soft Skills

Verbal CommunicationWritten CommunicationCustomer ServiceAttention to DetailOrganizational SkillsStress ManagementProfessionalism

Tools & Technologies

Claims Management SystemsMicrosoft OfficeEnterprise Technology SystemsAI-Related Digital Tools

Certifications & Qualifications

Bachelor’s DegreeHigh School Diploma or GEDInsurance License

Industry Keywords

Auto Physical Damage ClaimsInsurance PrinciplesClaim Handling RequirementsState Insurance Regulations

About the role

Key responsibilities & impact

Manage auto physical damage claims from first notice of loss through resolution and settlement
Handle low to moderate complexity cases, including total loss evaluations and vehicle repair oversight
Evaluate policy terms, conditions, and exclusions to determine coverage, liability, and damage
Negotiate equitable settlements within authority
Coordinate with appraisal teams and repair facilities for accurate damage assessments and timely resolution
Conduct investigations, gather relevant facts, document findings, and maintain accurate claim records
Determine settlement amounts based on appraisal estimates
Write denial letters, Reservation of Rights, and other necessary correspondence when appropriate
Provide timely and professional communication to customers, representatives, and internal stakeholders
Adapt to new technology implementations, system upgrades, and AI-related digital tool rollouts
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED required
Two years of auto claim handling experience
One year auto claim handling experience or comparable claim experience, or successful completion of Travelers Auto Claim Representative training program
Active adjuster license, where applicable
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Proficient in claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements
Strong verbal and written communication skills
Ability to exercise sound judgment and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Demonstrated conflict resolution skills
Ability to manage stress and maintain professionalism under pressure

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program