Auto Physical Damage Claim Representative

Travelers

. Manage auto physical damage claims from first notice of loss through resolution and settlement .

Posted 9/18/2026full-timeAlpharetta • United StatesJunior💰 $55,200 - $91,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing auto physical damage claims, including evaluating policy terms, negotiating settlements, and maintaining accurate claim records. Proficient in claims management systems and possesses strong communication and customer service skills.

Highest-signal resume keywords

Auto Claim Handling ExperienceActive Adjuster LicenseClaims Management Systems ProficiencyMicrosoft Office Advanced SkillsInsurance Principles Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementTotal Loss EvaluationsSettlement NegotiationPolicy EvaluationDocumentation Skills

Soft Skills

Strong Communication SkillsAttention to DetailOrganizational SkillsConflict Resolution SkillsStress Management

Tools & Technologies

Claims Management SystemsMicrosoft OfficeEnterprise Technology Systems

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Auto InsuranceClaim Handling RequirementsInsurance RegulationsDamage AssessmentCustomer Service

About the role

Key responsibilities & impact

Manage auto physical damage claims from first notice of loss through resolution and settlement
Handle low to moderate complexity cases, including total loss evaluations and vehicle repair oversight
Evaluate policy terms, conditions, and exclusions to determine coverage, liability, and damage
Negotiate equitable settlements within authority
Coordinate with appraisal teams and repair facilities
Investigate claims and gather relevant facts
Document findings and maintain accurate claim activity records in claim management systems
Determine settlement amounts based on appraisal estimates
Convey claim settlements to insureds and claimants
Write denial letters, Reservation of Rights, and other correspondence when appropriate
Provide timely and professional communication to customers, representatives, and internal stakeholders
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
One year auto claim handling experience or comparable claim experience, or successful completion of Travelers Auto Claim Representative training program
Bachelor’s Degree
Two years of auto claim handling experience
Active adjuster license, where applicable
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Proficient in claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Demonstrated conflict resolution skills
Ability to manage stress and maintain professionalism under pressure
Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
Ability to quickly learn from experience and apply it to new situations

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Comprehensive benefit programs