Auto Property Damage Unit Manager

Travelers

. Manage a specific team of Inside Auto claim professionals .

Posted 11/5/2026full-timeAlpharetta • Georgia • United StatesMid-LevelSenior💰 $106,600 - $175,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claim management, staff development, and performance improvement while leveraging data and technology to enhance operational efficiency and customer service. Proven ability to lead teams, implement strategic staffing strategies, and ensure compliance with insurance regulations.

Highest-signal resume keywords

Claim Management ExperienceStaff DevelopmentInsurance LicensePerformance ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim Handling TechniquesFile ManagementPerformance Development ProgramsQuality File ReviewsCost Management

Soft Skills

LeadershipMentoringCommunicationRelationship BuildingGuidance

Tools & Technologies

Data ManagementManagement Information Systems

Certifications & Qualifications

Bachelor's DegreeHigh School Diploma or GED

Industry Keywords

Auto ClaimsInsuranceEmployee RetentionCustomer ServiceRegulatory Compliance

About the role

Key responsibilities & impact

Manage a specific team of Inside Auto claim professionals
Ensure product quality and performance
Provide guidance and direction to direct reports through management involvement and frequent claim file review
Serve as a field representative for the Home Office Auto product, as requested
Reinforce Auto Vision, Strategies, and Objectives through word and action
Select, lead, mentor, performance manage, and develop staff
Recruit talent and implement strategic staffing strategies
Conduct orientation and onboarding
Manage staff performance and address development and training needs
Develop training, performance development, and succession planning programs
Manage employee retention and turnover
Use reward systems to recognize top performers and significant achievements
Apply proper claim handling techniques and provide consistent service quality
Develop and execute strategic file management plans
Provide face-to-face and written guidance
Review new notices and assign claims to staff with appropriate skill sets
Conduct quality file reviews and follow up on diary and additional file reviews
Implement strategies to improve file quality, customer service, and cost management
Leverage data, management information, and technology to improve business results
Drive claim resolution, process improvement, cost effectiveness, productivity, resource allocation, inventory management, and loss adjustment expense
Build relationships with colleagues, business partners, customers, agents, regulatory agencies, and others
Participate in business meetings and agency visits as required
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree
High School Diploma or GED
3 years claim work experience in at least one line of business
Claim management experience
Insurance license(s) may be required; generally must be obtained within three months of starting the job
Ongoing continuing education credits as mandated for required insurance licenses

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
Travelers 401(k) dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards