AVP – Complex Claims Specialist, Business Torts

Travelers

. Investigate, evaluate, negotiate, and resolve the most complex and high-exposure claims across multiple jurisdictions .

Posted 10/22/2026full-timeSt. Paul • Minnesota • United StatesLead💰 $132,800 - $219,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating, evaluating, and resolving complex claims, particularly in General Liability and Cyber Insurance. Proficient in negotiating settlements and developing litigation strategies while maintaining compliance with insurance regulations.

Highest-signal resume keywords

Complex Claims HandlingGeneral Liability ExpertiseCyber Insurance KnowledgeNegotiation SkillsInsurance License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementCoverage AnalysisRisk AssessmentLitigation Strategy DevelopmentInsurance Principles KnowledgePolicy Language UnderstandingISO Forms FamiliarityData Breach EvaluationRansomware Claims HandlingBusiness Interruption Analysis

Soft Skills

Exceptional Communication SkillsCustomer ServiceRelationship ManagementAttention to DetailConflict Resolution

Tools & Technologies

Claims Management SystemsMicrosoft OfficeEnterprise Technology Systems

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

General Liability Coverage BTechnology Errors and OmissionsPrivacy ClaimsFair Claims PracticesState and Federal Insurance Regulations

About the role

Key responsibilities & impact

Investigate, evaluate, negotiate, and resolve the most complex and high-exposure claims across multiple jurisdictions
Handle severe and complex General Liability Coverage B, Technology Errors and Omissions, and first- and third-party Cyber claims from initiation to resolution
Lead end-to-end investigations and conduct coverage analysis
Draft reservation of rights and coverage disclaimer letters and assess recovery potential
Establish and adjust reserves throughout the claim lifecycle
Evaluate complex liability, damage issues, and recovery potential involving data breaches, ransomware, business interruption, errors and omissions, defamation/disparagement, anti-trust, unfair competition, and privacy claims
Manage files from inception through resolution
Participate in selection of counsel and litigation teams
Develop and execute claim resolution and litigation strategies
Attend mediations, arbitrations, pre-trial conferences, and settlement conferences
Negotiate settlements within granted authority levels
Identify and assess risk transfer and subrogation opportunities
Present claims intelligence on emerging risks, coverage gaps, and loss trends to underwriting, internal stakeholders, and leadership
Mentor and provide technical guidance to claims professionals
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
Seven years of bodily injury liability, property damage liability, or comparable claim related experience
Ten years of handling complex General Liability, Cyber and Technology Errors and Omissions litigation and/or claims handling experience
Active adjuster license where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Law degree preferred, but not required
Expert-level knowledge of insurance principles, policy language, exclusions, ISO forms, and business line products
Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements
Ability to investigate, evaluate, negotiate, and resolve complex claims
Exceptional written and verbal communication skills
Ability to make independent decisions and evaluate severe losses
Customer service, relationship management, attention to detail, organizational, negotiation, conflict resolution, stress management, and prioritization skills

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program contributions toward 401(k) for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program