AVP Experience Design, Personal Insurance

Travelers

. Lead the definition of strategies, processes, and structures for discovery and delivery of experience design solutions in Personal Insurance .

Posted 11/9/2026full-timeHartford • Connecticut • United StatesLead💰 $182,400 - $301,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced expertise in experience design, including design research, information architecture, and interaction design, while leading teams to enhance user experiences in Personal Insurance. Proven ability to manage strategic objectives, budgets, and personnel development within a collaborative environment.

Highest-signal resume keywords

Experience Design LeadershipHuman-Centered Design PracticesDesign ResearchInformation ArchitectureUsability Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Design ResearchInformation ArchitectureInteraction DesignVisual DesignContent DesignService DesignPrototypingData AnalysisDesign StrategyUsability Testing

Soft Skills

CoachingCollaborationFacilitationCommunicationFeedback

Industry Keywords

Personal InsuranceUser ExperienceExperience DesignJourney MappingStakeholder EngagementSoftware Development LifecycleTalent Development StrategyAI in Experience Design

About the role

Key responsibilities & impact

Lead the definition of strategies, processes, and structures for discovery and delivery of experience design solutions in Personal Insurance
Plan, manage, and direct teams responsible for creating and enhancing user experiences and XD capabilities
Guide experience vision and strategy across workstreams, departments, and business units
Collaborate with journey and product management, engineering, data and analytics, and business stakeholders
Advance the XD discipline through human-centered design practices, standards, processes, and partnerships
Lead and manage senior staff, providing coaching and guidance
Establish and manage XD strategic objectives, policies, practices, staffing, and budgets
Coordinate design work and apply user feedback, research, experimentation, and data-informed decision making
Define and refine experience goals, journey maps, information architecture, scenarios, personas, interactions, and content
Lead high-priority Personal Insurance initiatives that improve customer, agent, and employee experience
Set performance goals, provide feedback, and conduct performance reviews
Represent Personal Insurance on the Enterprise XD Council
Define the future state of Personal Insurance Experience Design, including capability roadmap and talent development strategy
Pilot new tools, skills, and ways of working as AI changes experience research, design, and delivery
Establish engagement models across PI’s Software Development Lifecycle initiatives
Recruit, hire, develop, and evaluate personnel

Requirements

What you’ll need

Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc.
Fifteen years of related experience
Eight years of leadership experience (formal management or other)
Advanced knowledge of most areas and expert-level knowledge and application of four or more of: design research, information architecture, interaction design, visual design, content design, information design, service design, prototyping, presentation and communication, collaboration and facilitation, design strategy, usability testing, data analysis, design systems
Bachelor's degree or equivalent in work experience
Twelve years of related experience
Five years managing others
Authorized to work for any employer in the United States
Must not require H-1B, TN, or Forms I-983/STEM OPT sponsorship/support

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program contributions toward a 401(k) account for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and other mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards