Billing Customer Service Associate

Travelers

. Handle a high volume of customer inquiries, primarily via inbound calls .

Posted 11/10/2026full-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $46,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively handling inquiries and resolving issues while maintaining high levels of customer satisfaction. Proficient in navigating multiple systems and applying product knowledge to educate customers in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal Communication SkillsCritical ThinkingOrganizational SkillsTechnology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningEmpathyTime ManagementAdaptabilityResiliency

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesDocumentationBillingPoliciesCoveragesAuditsApplication Support

About the role

Key responsibilities & impact

Handle a high volume of customer inquiries, primarily via inbound calls
Handle inquiries from external customers and internal business partners via calls, emails, chats, and other methods
Take appropriate action to resolve customer needs
Assist with questions regarding quotes, policies, coverages, billing, audits, or application access/support
Build and maintain customer satisfaction and trust through active listening and accurate responses
Apply product, systems, and business-area knowledge to educate customers
Navigate multiple systems and platforms simultaneously while interacting with customers
Adapt communication style to provide a positive, consistent, empathetic, and thorough customer experience
Ensure accurate and comprehensive documentation following defined guidelines and procedures
Support departmental projects and initiatives
Take on developmental opportunities
Perform other duties as assigned

Requirements

What you’ll need

Prior customer service experience
Strong verbal and written communication skills
Ability to clearly convey information to various audiences while showing empathy and understanding of customer needs
Proficiency utilizing technology and navigating multiple systems simultaneously
Ability to analyze information and think critically to make informed decisions
Organizational and time management skills
Ability to handle shifting priorities in a high-volume, fast-paced environment
Flexibility and resiliency to navigate change
Desire to continuously acquire new skills and knowledge
High school diploma or GED
Successfully complete applicable new hire training

Benefits

Comp & perks

Eligible for Full Benefits on day one of employment
Health insurance coverage for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, free professional counseling services, health coaching, and caregiving support
Matching Gift and Volunteer Rewards program
Quarterly financial awards based on performance