Claim Operations Specialist

Travelers

. Partner with claim professionals to assist customers .

Posted 9/24/2026full-timeRichardson • Texas • United StatesJunior💰 $45,400 - $74,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively partnering with claim professionals and addressing customer inquiries. Proficient in data management and financial processing, ensuring accurate documentation and reporting.

Highest-signal resume keywords

Customer Relationship ManagementClaims ProcessingMicrosoft Office ProficiencyData Entry and ManagementVerbal and Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingData EntryFinancial ReportingDocument PreparationRecord Management

Soft Skills

Customer ServiceProblem SolvingSound JudgmentRelationship BuildingCommunication

Tools & Technologies

Microsoft OfficeDatabase SoftwareWeb-Enabled ApplicationsE-Mail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Claims ManagementOperational ReportingFinancial ControlsMedical BillingVendor Invoices

About the role

Key responsibilities & impact

Partner with claim professionals to assist customers
Build customer relationships and address customer questions and concerns
Triage and route callers to the appropriate department
Answer claim status and payment questions
Document claim files, including notes and diaries
Request reports and records and review medical bills, mail and wage statements
Prepare claim documents for legal and medical reviews
Report and assign claims and transition closed files to and from off-site storage
Receive, sort, scan, upload and process incoming and outgoing mail
Order, receive and distribute supplies and equipment
Process and issue claim payments, vendor invoices, attorney expenses and medical processing fees
Process and document returned checks, voided checks and credits
Maintain accurate records and information management
Prepare, generate and review operational, line of business and financial reports
Update data discrepancies in reports and systems
Perform financial controls, assessments, reconciliations and data entries
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
1 year of service-related work experience OR Bachelor’s Degree
Experience utilizing Microsoft Office, e-mail, Web-enabled applications, and database software
Ability to analyze and compare information to understand issues and explore alternative solutions
Verbal and written communication skills
Ability to exercise sound judgment and make decisions
Ability to build and maintain productive working relationships
May require lifting items up to 20 pounds occasionally

Benefits

Comp & perks

Health insurance from the first day of employment for eligible employees and family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program contributions for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts and resources
Mental health program with free professional counseling services, health coaching and other resources
Matching Gift and Volunteer Rewards program