Claim Operations Specialist

Travelers

. Serve as a customer service representative for the claim department .

Posted 10/13/2026full-timeHartford • Connecticut • United StatesJunior💰 $45,400 - $74,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing claims processing and documentation. Proficient in financial reporting, data entry, and utilizing Microsoft Office and database software to support operational efficiency.

Highest-signal resume keywords

Customer Service RepresentationClaims ProcessingFinancial ReportingMicrosoft Office ProficiencyData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationFinancial ControlsData ReconciliationReport GenerationMedical Bill ReviewVendor Invoice ProcessingMail ProcessingDatabase Software UtilizationClaim Payment ProcessingOperational Reporting

Soft Skills

Verbal CommunicationWritten CommunicationSound JudgmentDecision MakingRelationship Building

Tools & Technologies

Microsoft OfficeWeb-Enabled ApplicationsDatabase SoftwareE-Mail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Claims DepartmentCustomer ServiceOperational EfficiencyService-Related Experience

About the role

Key responsibilities & impact

Serve as a customer service representative for the claim department
Triage and route callers to the appropriate department
Answer claim status and payment questions
Partner with claim professionals to assist with timely claim resolution
Document claim files, request reports and records, and review medical bills, mail, and wage statements
Prepare claim documents for legal and medical reviews
Report and assign claims and transition closed files to and from off-site storage
Receive, sort, scan, upload, and process incoming and outgoing mail
Order, receive, and distribute supplies and equipment
Process and issue claim payments, vendor invoices, attorney expenses, and medical processing fees
Process and document returned checks, voided checks, and credits
Prepare, generate, and review operational, line-of-business, and financial reports
Update data discrepancies and document work activities in appropriate systems
Perform underlying financial controls, reconciliations, assessments, and data entries
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
1 year of service-related work experience OR Bachelor’s Degree
Experience utilizing Microsoft Office, e-mail, Web-enabled applications, and database software
Ability to analyze and compare information to understand issues and explore alternative solutions
Verbal and written communication skills
Ability to exercise sound judgment and make decisions
Ability to build and maintain productive working relationships
May require lifting items up to 20 pounds occasionally

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) matching dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program contributions toward a 401(k) account for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling services, and health coaching
Matching Gift and Volunteer Rewards program