Claim Operations Specialist

Travelers

. Serve as a customer service representative for the claim department by addressing customer questions and concerns .

Posted 10/7/2026full-timeRichmond • Virginia • United StatesJunior💰 $45,400 - $74,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively addressing inquiries and concerns while ensuring timely claim resolution. Proficient in data management and financial processing, with the ability to analyze information and maintain accurate documentation.

Highest-signal resume keywords

Customer Service RepresentationClaim ProcessingMicrosoft Office ProficiencyVerbal And Written CommunicationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim DocumentationFinancial ControlsReport GenerationData EntryMedical Bill Review

Soft Skills

Sound JudgmentRelationship BuildingFocus Amid ChangeOwnership And Responsibility

Tools & Technologies

Database SoftwareWeb-Enabled ApplicationsE-Mail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Claim DepartmentClaim StatusVendor InvoicesMedical Processing Fees

About the role

Key responsibilities & impact

Serve as a customer service representative for the claim department by addressing customer questions and concerns
Triage and route callers to the appropriate department
Answer claim status and payment questions
Partner with claim professionals to support timely claim resolution
Document claim files, including notes and diaries
Request reports and records and review medical bills, mail, and wage statements
Prepare claim documents for legal and medical reviews
Report and assign claims and transition closed files to and from off-site storage
Receive, sort, scan, and upload incoming mail and process outgoing mail
Order, receive, and distribute supplies and equipment
Process and issue claim payments, vendor invoices, attorney expenses, and medical processing fees
Process and document returned checks, voided checks, and credits
Prepare, generate, and review reports
Update data discrepancies in reports and systems
Prepare line-of-business, financial, and operational reports
Document pending and completed work activities using appropriate systems
Perform financial controls, communicate findings, identify discrepancies, and prepare data entries
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
1 year of service-related work experience OR Bachelor’s Degree
Experience utilizing Microsoft Office, e-mail, Web-enabled applications, and database software
Ability to analyze and compare information to understand issues and explore alternative solutions
Verbal and written communication skills
Ability to exercise sound judgment and make decisions
Ability to build and maintain productive working relationships
Ability to remain focused amid ambiguity, change, or strenuous demands
Ability to take ownership and responsibility for actions, outcomes, performance, and results
May require lifting items up to 20 pounds occasionally

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) matching dollar-for-dollar up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program