Claim Operations Specialist

Travelers

. Partner with claim professionals to assist customers and support timely claim resolution .

Posted 10/5/2026full-timeMorristown • New Jersey • United StatesJunior💰 $45,400 - $74,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while effectively managing claims processing and documentation. Proficient in financial controls, data entry, and report generation to support operational efficiency.

Highest-signal resume keywords

Claims ProcessingCustomer ServiceFinancial ReportingMicrosoft OfficeData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingFinancial ReportingData EntryDocument PreparationReconciliation

Soft Skills

Verbal CommunicationWritten CommunicationJudgmentRelationship BuildingAdaptability

Tools & Technologies

Microsoft OfficeDatabase SoftwareWeb-Enabled Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Claims ResolutionOperational ReportsVendor InvoicesMedical Processing FeesClaim Status

About the role

Key responsibilities & impact

Partner with claim professionals to assist customers and support timely claim resolution
Serve as a customer service representative for the claim department
Triage and route callers; answer claim status and payment questions
Document claim files, request reports and records, and review medical bills, mail, and wage statements
Prepare claim documents for legal and medical reviews
Report and assign claims; transition closed files to and from off-site storage
Receive, sort, scan, upload, and process incoming and outgoing mail
Order, receive, and distribute supplies and equipment
Process and issue claim payments, vendor invoices, attorney expenses, and medical processing fees
Process and document returned checks, voided checks, and credits
Prepare, generate, and review operational, line-of-business, and financial reports
Update data discrepancies and document pending and completed work activities
Perform financial controls, reconciliations, assessments, and data entries
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
1 year of service-related work experience OR Bachelor’s Degree
Experience utilizing Microsoft Office, e-mail, Web-enabled applications, and database software
Ability to analyze and compare information and explore alternative solutions
Verbal and written communication skills
Ability to exercise sound judgment and make decisions
Ability to build and maintain productive working relationships
Ability to remain focused amid ambiguity, change, or strenuous demands
May require lifting items up to 20 pounds occasionally

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with employer 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program