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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing auto physical damage claims, including evaluating policy terms, negotiating settlements, and maintaining accurate claim records. Proficient in claims management systems and possesses strong communication, organizational, and conflict resolution skills.
Highest-signal resume keywords
Auto Claim Handling ExperienceActive Adjuster LicenseClaims Management Systems ProficiencyMicrosoft Office Advanced SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementTotal Loss EvaluationsSettlement NegotiationPolicy EvaluationDocumentationAppraisal EstimatesInsurance PrinciplesState Insurance RegulationsClaim Handling Requirements
Soft Skills
Verbal CommunicationWritten CommunicationAttention to DetailOrganizational SkillsConflict Resolution
Tools & Technologies
Claims Management SystemsEnterprise Technology SystemsDigital Tools
Certifications & Qualifications
Bachelor’s DegreeHigh School Diploma or GEDInsurance License
Industry Keywords
Auto InsurancePhysical Damage ClaimsLiabilityCoverageNegotiation
About the role
Key responsibilities & impact- Manage auto physical damage claims from first notice of loss through resolution and settlement
- Handle low to moderate complexity claims, including total loss evaluations and vehicle repair oversight
- Evaluate policy terms, conditions, and exclusions to determine coverage, liability, and damage
- Negotiate equitable settlements within authority
- Coordinate with appraisal teams and repair facilities
- Investigate claims, gather facts, document findings, and maintain accurate claim records
- Determine settlement amounts based on appraisal estimates
- Write denial letters, Reservation of Rights, and other correspondence when appropriate
- Provide timely and professional communication to customers, representatives, and internal stakeholders
- Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- High School Diploma or GED required
- Two years of auto claim handling experience
- One year auto claim handling experience or comparable claim experience, or successful completion of Travelers Auto Claim Representative training program
- Active adjuster license, where applicable
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
- Proficient in claims management systems
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Strong verbal and written communication skills
- Sound judgment and effective decision-making ability
- Exceptional customer service skills
- Strong attention to detail and organizational skills
- Demonstrated conflict resolution skills
- Ability to manage stress and difficult situations professionally
- Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements
Benefits
Comp & perks- Health insurance from the first day of employment for employees and eligible family members
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, and caregiving support
- Free professional counseling services, health coaching, and mental health resources
- Matching Gift and Volunteer Rewards program
- Performance-based cash incentive awards
- Hybrid work arrangement