Claim Representative – General Liability

Travelers

. Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution .

Posted 10/12/2026full-timeUnited StatesJunior💰 $67,000 - $110,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing injury and property damage claims, including investigation, negotiation, and resolution. Proficient in claims management systems and possesses strong communication, analytical, and customer service skills.

Highest-signal resume keywords

Claims ManagementNegotiation SkillsInsurance PrinciplesAdjuster LicenseMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLiability AssessmentClaims SettlementPolicy Language ComprehensionRecord Keeping

Soft Skills

Communication SkillsAttention to DetailConflict ResolutionOrganizational SkillsStress Management

Tools & Technologies

Claims Management SystemsAI ToolsEnterprise Technology Systems

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Bodily Injury LiabilityProperty Damage LiabilityInsurance RegulationsFair Claims Practices

About the role

Key responsibilities & impact

Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution
Handle low to moderately complex personal and/or business insurance liability claims
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess damages, and establish reserves
Communicate professionally with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties
Negotiate claim settlements and issue timely, accurate payments
Handle low-complexity litigation
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI tools
Provide training and coaching to less experienced claim professionals
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Two years of liability, bodily injury or comparable experience
Active adjuster license, where required by state law
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to analyze situations, exercise sound judgement, and make effective decisions
Exceptional customer service skills
Strong attention to detail and organizational skills
Proven conflict resolution and negotiation skills
Ability to manage stress and maintain professionalism under pressure
Strong understanding of insurance principles and terminology
Working knowledge of state insurance regulations, claim handling requirements, and fair claims practices
Ability to comprehend and analyze policy language
High School Diploma or GED
One year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of required Travelers Claim Representative training program
Acquire and maintain relevant Insurance License(s) within three months of starting the job

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards