Construction Liability Claim Representative

Travelers

. Manage, evaluate, and process claims in a timely and accurate manner .

Posted 9/21/2026full-timeUnited StatesJunior💰 $67,000 - $110,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and processing construction claims, with a strong understanding of insurance principles and the ability to negotiate settlements effectively. Proven analytical and problem-solving skills enhance the ability to handle complex claims and ensure exceptional customer service.

Highest-signal resume keywords

Claims ManagementConstruction Claims HandlingNegotiation SkillsAnalytical SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingClaim Eligibility DeterminationCoverage EvaluationLiability AssessmentSettlement NegotiationFraud IdentificationDocumentation MaintenanceBodily Injury Liability HandlingProperty Claim HandlingInsurance Principles

Soft Skills

Problem-SolvingCommunication SkillsInterpersonal Skills

Tools & Technologies

Claims Management Software

Certifications & Qualifications

Travelers Claim Representative Training Program

Industry Keywords

Insurance ClaimsConstruction ClaimsClaimant CommunicationPolicyholder InteractionStakeholder Coordination

About the role

Key responsibilities & impact

Manage, evaluate, and process claims in a timely and accurate manner
Handle construction claims, including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution
Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates
Determine claim eligibility, coverage, liability, and settlement amounts
Maintain accurate and complete claim file and transaction documentation
Identify and escalate potential fraud or complex claims for further investigation
Coordinate with investigators, legal, customer service, and other internal teams

Requirements

What you’ll need

Bachelor’s Degree
Three years of experience in insurance claims, preferably construction claims
Experience with claims management and software systems
Strong understanding of insurance principles and terminology, with ability to understand and articulate policies
Strong analytical and problem-solving skills
Proven ability to handle complex claims and negotiate settlements
Exceptional customer service skills and commitment to positive experiences for insureds and claimants
One year of bodily injury liability claim handling experience, or one year of liability claim experience, or one year of property claim handling experience, or successful completion of Travelers Claim Representative training program

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Mental health program with free professional counseling services, health coaching, and other resources
Matching Gift and Volunteer Rewards program