Consultant, Leave of Absence Case Manager

Travelers

. Consult with and advise employees on eligibility, provisions, and other matters related to leave of absence for the US, Canada, Ireland, and UK .

Posted 10/8/2026full-timeHartford • Connecticut • United StatesJuniorMid-Level💰 $57,900 - $95,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Leaves of Absence, including eligibility determination, compliance with federal and state regulations, and effective communication with employees. Proficient in benefits administration software, particularly Workday, and skilled in performing complex calculations related to leave and pay.

Highest-signal resume keywords

Leave Of Absence ManagementBenefits Administration SoftwareWorkday ProficiencyAnalytical SkillsCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Leave Of Absence ExperienceComplex Payroll CalculationsInternational BillingProcess DocumentationExcelWord

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationExcellent OrganizationAttention To DetailMultitasking

Certifications & Qualifications

CEBS Designation

Industry Keywords

Employee ServicesComplianceEmployee RelationsBenefitsWorkers Compensation

About the role

Key responsibilities & impact

Consult with and advise employees on eligibility, provisions, and other matters related to leave of absence for the US, Canada, Ireland, and UK
Respond to Employee Services Unit call center cases by email or phone and support other Human Resources departments on leave-related issues
Collaborate with Employee Relations, HR Business Partners, managers, employees, Legal Services, Benefits, Employee Services Unit, Workers Compensation, and other functional areas on complex leave issues
Review and maintain international process documentation with the manager and Benefits team
Perform complex leave and pay-related calculations and international billing
Create and distribute employee eligibility and determination notices for all leave types while ensuring federal and state compliance
Complete daily audits for the LOA team and recommend improved processes and cost-saving measures
Update and document LOA-related administrative processes
Review medical documentation to evaluate and determine approval periods for family medical leave requests
Ensure US and international reports are completed accurately and on time
Support LOA managers and team members and perform other assigned LOA duties

Requirements

What you’ll need

Bachelor’s and/or associate degree or equivalent
Three or more years of benefits or Leave of Absence experience
Two years of benefits, leave of absence, or case management experience, including communicating benefits plan details with employees
Experience managing leaves of absence
Experience using benefits administration software and Workday
Customer service orientation and strong verbal and written communication skills
Results-driven, excellent organization, and prioritization skills
Excel, Word, and related software package skills
Strong attention to detail and ability to multitask with competing priorities
Strong analytical and organizational skills and ability to analyze information and make timely, practical decisions and recommendations
Ability to understand complex payroll calculations and how system interactions impact pay
Ability to work well in a team environment, establish and maintain effective working relationships, maintain high ethical standards, and maintain confidentiality
CEBS exams and designations a plus

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, health coaching, and other resources
Matching Gift and Volunteer Rewards program