FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing technical teams and customer-facing end-user technology support, with a strong understanding of corporate human resource policies and the impact of technology decisions on business operations.
Highest-signal resume keywords
Customer-Facing End-User Technology SupportTechnical Team ManagementVoice and Data Technologies KnowledgeCorporate Human Resource Policies UnderstandingEffective Communication with Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology Support ExperienceTeam ManagementProcess ControlProject ManagementExpense Management
Soft Skills
Dynamic Priority AdjustmentPartnership BuildingAccountability
Certifications & Qualifications
Active Driver's License
Industry Keywords
Desktop ServicesService AvailabilityCorporate ProfitabilitySupport Expense Reduction
About the role
Key responsibilities & impact- Plan, organize, direct, and control Desktop Services support and project initiatives within the designated region
- Determine the strategic direction for services and functions performed by regional staff
- Control processes, training, and support tools
- Manage operational and human resource functions for assigned regional staff
- Manage travel, overtime, and regional expenses
- Participate in organizational and technical decisions affecting service availability, integrity, performance, and timeliness
- Establish and maintain partnerships with customers and corporate IT areas
- Direct Desktop Services activities to reduce potential impact on corporate profitability and support expense reduction efforts
- Perform other duties as assigned
Requirements
What you’ll need- 5 or more years of customer-facing end-user Technology support experience
- 5 years of experience managing technical teams
- Conceptual knowledge of current voice and data technologies within Travelers
- Thorough understanding of the business environment and the impact of technology decisions on that environment
- Solid understanding of corporate human resource policies and procedures
- Ability to communicate effectively with all levels of management
- Solid understanding and accountability of the impact of decisions on business customers and the corporation
- Ability to adjust priorities dynamically in response to business changes
- At least 3 years of customer-facing end-user Technology support experience
- Previous managerial experience
- Active Driver's License
Benefits
Comp & perks- Health insurance from the first day of employment for employees and eligible family members
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program contributions toward a 401(k) account for eligible employees with student loan debt
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, and caregiving support
- Free professional counseling services, health coaching, and other mental health resources
- Matching Gift and Volunteer Rewards program
- Performance-based cash incentive awards