Director, Enterprise Experience Management

Travelers

. Drive, plan, and deliver the Experience Management strategy and vision within a specific discipline across the function .

Posted 11/10/2026full-timeHartford • Connecticut • United StatesLead💰 $123,400 - $203,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Experience Management methodologies and processes, with a strong focus on continuous improvement and optimization. Proven ability to lead complex projects and collaborate effectively across cross-functional teams in the Insurance and Financial Services industry.

Highest-signal resume keywords

Experience ManagementUser Experience DesignMarket ResearchProject ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Experience Management MethodologiesExperience AnalyticsData EvaluationProcess ImprovementJourney Roadmap Development

Soft Skills

Relationship BuildingCollaborationCoachingChange ManagementCommunication

Industry Keywords

Insurance IndustryFinancial Services IndustryExperience TransformationBest PracticesCross-Functional Teams

About the role

Key responsibilities & impact

Drive, plan, and deliver the Experience Management strategy and vision within a specific discipline across the function
Own the journey roadmap and successful execution of supported initiatives
Collaborate across the enterprise, business groups, support partners, and functions
Act as an ambassador and model behaviors to drive outcomes and change
Contribute to continuous improvement and optimization of experience transformation methodology, framework, best practices, tools, and training/coaching curriculum
Oversee enterprise experience management processes and enhance existing processes or roll out new processes
Provide coaching on processes to the team as needed
Support and/or launch journeys and maintain momentum of in-flight experience management journeys
Act as the experience management journey method coach to journey teams
Drive journey practices into business lines and functions
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree
Seven years of experience in experience management, market research, user experience design, or experience analytics
Six years of experience in a related experience management, market research, user experience design, or experience analytics environment
Broad knowledge of experience management methodologies, processes, and tools in the Insurance and/or Financial Services Industry
Ability to identify and recommend strategies to improve Travelers experience management transformation
General knowledge of supported business functions and use of technology
Excellent analytical skills, including evaluating data and systems, identifying deficiencies and opportunities, recommending changes, and translating findings into business impacts
Experience leading and managing complex projects
Ability to build relationships in cross-functional teams to complete project goals

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Mental health program with free professional counseling services, health coaching, and other resources
Matching Gift and Volunteer Rewards program