Director, Market Research

Travelers

. Conduct and oversee complex qualitative and quantitative primary research projects from initial scoping through final report generation and presentation .

Posted 9/24/2026full-timeHartford • Connecticut • United StatesLead💰 $114,700 - $189,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting and overseeing complex qualitative and quantitative research projects, with a strong ability to synthesize findings into actionable insights. Proficient in managing project timelines and resources while fostering collaboration and effective communication with stakeholders.

Highest-signal resume keywords

Market Research ExperienceLeadership/Management ExperienceAdvanced Research TechniquesData Analysis and InterpretationFinancial Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Primary ResearchResearch DesignData VisualizationSurvey DevelopmentData Tabulation Specifications

Soft Skills

Effective CommunicationCollaboration SkillsRelationship BuildingCoaching and Performance Management

Tools & Technologies

Microsoft Office

Certifications & Qualifications

MBAMaster of Research

Industry Keywords

Business ConceptsInsurance ConceptsStrategic ForesightFinancial ServicesP&C Experience

About the role

Key responsibilities & impact

Conduct and oversee complex qualitative and quantitative primary research projects from initial scoping through final report generation and presentation
Use diverse methodologies and sources to synthesize research findings into clear, actionable insights
Develop research projects and deliverables, including proposals, project plans, data specifications, and final reports
Act as a strategic consultant and present findings to internal partners
Manage timelines and resources across multiple projects with minimal management support
Assess data accuracy, credibility, and appropriateness while ensuring quality standards
Serve as an Engagement Lead or member of an Engagement Team for business or corporate functions
Potentially manage staff, monitor team work quality, and provide coaching and performance management
Perform other duties as assigned

Requirements

What you’ll need

5 years of market research or related experience required
8 or more years of market research or related experience for the ideal candidate
1 or more years of leadership/management experience
Bachelor’s degree in business, marketing, economics, mathematics, psychology, anthropology, or comparable analytical degree
MBA, Master of Research, or other advanced degrees
Strong knowledge of Microsoft Office products
Ability to communicate information clearly and effectively, with an understanding of the audience
Highly effective collaboration skills with vendors, business partners, and leaders
Ability to create and cultivate relationships and use them to inform business outcomes
Knowledge of business and/or insurance concepts
Financial Services/P&C experience
Knowledge of strategic foresight concepts and principles
Advanced knowledge and experience conducting primary research
Knowledge of research techniques and research design
Experience developing survey, structured and semi-structured discussion guides, and moderator’s guides
Knowledge of data tabulation specifications
Ability to analyze and interpret research data
Data visualization and insights reporting

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, and resources
Mental health program with free professional counseling services and health coaching
Matching Gift and Volunteer Rewards program
Equal opportunity employment