Experience Design Lead – Bond and Specialty Insurance

Travelers

. Provide design expertise and leadership within the Management Liability Value Stream .

Posted 9/22/2026full-timeUnited StatesSenior💰 $109,300 - $180,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX/Experience Design with a focus on research, strategy, and end-to-end delivery, while applying accessibility principles and Agile methodology. Proven ability to lead collaborative design efforts and communicate effectively with stakeholders across various platforms.

Highest-signal resume keywords

UX/Experience DesignDesign ResearchInformation ArchitectureAgile MethodologyAI-Powered Product Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Design ResearchInformation ArchitectureInteraction DesignVisual DesignService DesignPrototypingAccessibilityWCAG 2.1Human-Centered DesignDesign Thinking

Soft Skills

Strong CommunicationStakeholder PresentationCollaborationFacilitationComfort with Ambiguity

Tools & Technologies

AxeScreen ReadersTravelers Design System

Industry Keywords

Management LiabilityUser ResearchUsability TestingExperience Design TrendsDigital Accessibility Policy

About the role

Key responsibilities & impact

Provide design expertise and leadership within the Management Liability Value Stream
Contribute to experience vision and strategy
Collaborate with product, engineering, data, business, end users, technology partners, and outside partners
Lead research and design of products and services, including journeys, information architecture, scenarios, personas, interactions, content, and visuals
Plan and execute mixed-method user research and usability testing
Lead synthesis and insights generation; analyze and communicate recommendations to stakeholders
Advocate for research findings to inform strategic decisions
Guide collaborative human-centered design activities
Communicate design direction and rationale and support prioritization
Apply accessibility and inclusive design principles
Apply Travelers Design System and Agile methodology
Identify opportunities to improve experiences and modernize legacy systems with AI-driven enhancements
Contribute to improved tools, methods, and processes within the Experience Design practice
Ensure design work aligns with brand guidelines and quality standards
Manage multiple concurrent projects across platforms and initiatives
Stay current on experience design trends, especially AI-powered product design
Participate in Experience Design Community events and share knowledge
Continuously learn and pursue personal development
Perform other duties as assigned

Requirements

What you’ll need

Five years of related experience
Solid experience in UX/experience design, including research, strategy, and end-to-end delivery
Demonstrated ability to collaborate across legacy and modern systems
Strong design thinking in complex, multi-channel, multi-platform environments
Comfort with ambiguity and shifting priorities
Interest and experience designing AI-powered or AI-augmented product experiences
Strong communication and stakeholder presentation skills
Knowledge of AI-enabled product design
Proficiency in at least three of: design research, information architecture, interaction design, visual design, service design, presentation and communication, collaboration and facilitation, prototyping, accessibility, WCAG 2.1
Bachelor’s degree or its equivalent in work experience
Four years of related experience
Authorization to work for any employer in the United States
Familiarity with accessibility testing tools such as Axe and screen readers
Knowledge of WCAG and Travelers Digital Accessibility Policy
Experience with Agile methodology, Travelers Design System, and Human-Centered Design Double Diamond approach

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program