General Liability Claim Representative

Travelers

. Manage an active caseload of low to moderately complex injury and/or property damage claims from first notice of loss through resolution .

Posted 10/14/2026full-timeUnited StatesJunior💰 $67,000 - $110,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing injury and property damage claims, including coverage analysis, liability assessment, and negotiation of settlements. Proficient in utilizing claims management systems and advanced technology tools while providing exceptional customer service and maintaining compliance with insurance regulations.

Highest-signal resume keywords

Claims ManagementBodily Injury LiabilityNegotiation SkillsInsurance LicenseMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Management SystemsLiability AssessmentCoverage AnalysisSettlement NegotiationPolicy Language ComprehensionDamage EvaluationRecord KeepingStress ManagementConflict ResolutionDecision Making

Soft Skills

Verbal CommunicationWritten CommunicationCustomer ServiceEmpathyOrganizational Skills

Tools & Technologies

Enterprise Technology SystemsDigital ToolsAI ToolsMicrosoft Office

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Insurance PrinciplesClaims Handling RequirementsState Insurance RegulationsFair Claims Practices

About the role

Key responsibilities & impact

Manage an active caseload of low to moderately complex injury and/or property damage claims from first notice of loss through resolution
Handle coverage disputes and contractual indemnity issues
Gather and investigate information to determine coverage, evaluate liability exposure, assess damages, and establish reserves
Communicate professionally with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties
Negotiate claim settlements and issue timely, accurate payments within authority
Handle low-complexity litigation
Maintain accurate claim activity records in claim management systems
Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI tools
Provide training and coaching to less experienced claim professionals
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED
Two years of liability, bodily injury or comparable experience
One year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program
Active adjuster license, where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to analyze situations, exercise sound judgment, and make effective decisions
Exceptional customer service skills and ability to manage difficult conversations with empathy and professionalism
Strong attention to detail and organizational skills
Proven conflict resolution and negotiation skills
Ability to manage stress and maintain composure and professionalism under pressure
Strong understanding of insurance principles, terminology, state insurance regulations, claim handling requirements, and fair claims practices
Ability to comprehend and analyze policy language
Ability to quickly learn from experience and apply it to new situations

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, health coaching, and caregiving support
Free professional counseling services and mental health resources
Matching Gift and Volunteer Rewards program