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Travelers

General Liability Claim Representative

Travelers

. Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution .

Posted 10/13/2026full-timeAlpharetta • United StatesJunior💰 $67,000 - $110,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing injury and property damage claims, including negotiation, conflict resolution, and compliance with insurance regulations. Proficient in claims management systems and possesses strong communication and organizational skills.

Highest-signal resume keywords
Claims ManagementNegotiation SkillsInsurance PrinciplesActive Adjuster LicenseMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Claims Management SystemsBodily Injury LiabilityProperty Damage LiabilityCoverage DisputesContractual IndemnityPolicy Language ComprehensionAttention to DetailOrganizational SkillsConflict ResolutionDecision Making
Soft Skills
Verbal CommunicationWritten CommunicationCustomer ServiceEmpathyStress Management
Tools & Technologies
Enterprise Technology SystemsDigital ToolsAI Tools
Certifications & Qualifications
Bachelor’s DegreeActive Adjuster License
Industry Keywords
Insurance RegulationsClaim Handling RequirementsFair Claims Practices

About the role

Key responsibilities & impact
  • Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution
  • Handle low- to moderately complex personal and/or business insurance liability claims, including coverage disputes and contractual indemnity issues
  • Gather and investigate information to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish reserves
  • Communicate professionally with customers, opposing counsel, third-party vendors, internal stakeholders, and other parties
  • Negotiate claim settlements and issue timely, accurate payments within authority
  • Handle low-complexity litigation
  • Maintain accurate claim activity records in claim management systems
  • Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI tools
  • Acquire and maintain relevant insurance licenses within three months of starting
  • Provide training and coaching to less experienced claim professionals
  • Perform other duties as assigned

Requirements

What you’ll need
  • Bachelor’s Degree
  • Two years of liability, bodily injury, or comparable experience
  • Active adjuster license, where required by state law
  • Experience with claims management systems
  • Advanced skills in Microsoft Office and enterprise technology systems and platforms
  • Excellent verbal and written communication skills
  • Ability to analyze situations, exercise sound judgment, and make effective decisions
  • Exceptional customer service skills and ability to manage difficult conversations with empathy and professionalism
  • Strong attention to detail and organizational skills
  • Ability to manage a high-volume workload and prioritize effectively
  • Proven conflict resolution and negotiation skills
  • Ability to manage stress and maintain composure and professionalism under pressure
  • Strong understanding of insurance principles and terminology
  • Working knowledge of state insurance regulations, claim handling requirements, and fair claims practices
  • Ability to comprehend and analyze policy language
  • Ability to quickly learn from experience and apply it to new situations
  • High School Diploma or GED
  • One year of bodily injury liability, property damage liability, or comparable claim-related experience, or successful completion of required Travelers Claim Representative training program

Benefits

Comp & perks
  • Health insurance for employees and eligible family members from the first day of employment
  • 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
  • Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
  • Pension Plan 100% funded by Travelers
  • Minimum of 20 days Paid Time Off annually
  • Nine paid company Holidays
  • Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
  • Matching Gift and Volunteer Rewards program