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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and investigating complex injury and property damage claims, with a strong focus on negotiation, litigation management, and effective communication with stakeholders. Proficient in claims management systems and maintaining compliance with insurance regulations and best practices.
Highest-signal resume keywords
Claims ManagementLitigation ExperienceNegotiation SkillsInsurance PrinciplesCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationLiability AssessmentBodily Injury ClaimsProperty Damage ClaimsClaims Management SystemsMicrosoft OfficeInsurance LicensePolicy InterpretationConflict ResolutionDecision Making
Soft Skills
Communication SkillsOrganizational SkillsAttention to DetailEmpathyStress Management
Tools & Technologies
Enterprise Technology SystemsDigital ToolsClaim Management Systems
Certifications & Qualifications
Active Adjuster LicenseInsurance License
Industry Keywords
Insurance RegulationsFair Claims PracticesLegal RequirementsClaim HandlingComplex Claims
About the role
Key responsibilities & impact- Manage and investigate moderate-complexity injury and/or property damage claims
- Manage an active caseload of high-complexity personal and/or business insurance liability claims and litigation from first notice of loss through resolution
- Contact relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish reserves
- Communicate professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
- Coordinate internal and external resources for claim investigations and evaluations
- Negotiate with claimants, attorneys, contractors, and representatives
- Convey claim settlements within authority and issue timely, accurate payments
- Coordinate with Counsel to support litigation management strategies
- Maintain accurate claim activity records in claim management systems
- Identify improvements to current best practices and offer creative solutions
- Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
- Provide guidance and mentorship to Claim Reps and Associate Claim Reps
- Attend mediations, trials, arbitrations, and other events that may require overnight travel
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's Degree
- High School Diploma or GED
- Three years of liability, bodily injury, or comparable claim experience
- Two years of litigation claim experience
- Two years of bodily injury liability, property damage liability, or comparable claim-related experience
- Active adjuster license, where required by state law
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
- Experience with claims management systems
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Excellent verbal and written communication skills
- Ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders
- Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
- Exceptional customer service skills and ability to manage difficult conversations with empathy and professionalism
- Strong attention to detail and organizational skills
- Ability to manage a high-volume workload and prioritize effectively
- Proven conflict resolution and negotiation skills
- Ability to handle complex or disputed claims, negotiate settlements, and manage litigation
- Ability to manage stress and maintain composure and professionalism under pressure
- Thorough understanding of insurance principles, terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling
- Ability to interpret and apply complex policy language, endorsements, and exclusions
- Ability to quickly learn from experience and apply it to new situations
Benefits
Comp & perks- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
- Matching Gift and Volunteer Rewards program